Overview
On Site
$55 - $65 hourly
Contract - W2
Contract - Temp
Skills
Interfaces
Mentorship
Quality Assurance
Budget
Resource Allocation
Innovation
User Experience
Web Portals
Optimization
Management
Routing
Customer Engagement
IT Management
Interactive Voice Response
Java
Team Management
Vendor Management
Project Management
Agile
Conflict Resolution
Problem Solving
Communication
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Charlotte, NC that is seeking a Lead App Developer responsible for overseeing the development and implementation of conversational AI and IVR solutions. They will lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces.
Responsibilities:
* Lead and manage a team of 5+ full-time employees and 10+ contractors
* Foster a collaborative and productive work environment
* Provide mentorship and career development opportunities for team members
* Maintain high standards of software quality and performance
* Manage relationships with external vendors to ensure the delivery of high-quality services
* Oversee the selection and management of contractors to supplement internal resources
* Manage vendor performance to meet project goals
* Oversee the design, development, and deployment of conversational AI solutions using platforms like Kore.ai, Dialogflow, etc.
* Plan, execute, and oversee projects to ensure they are completed on time and within budget
* Manage resource allocation and project priorities
* Conduct regular project reviews and adjust strategies as needed
* Drive innovation in conversational AI and IVR technologies
* Identify opportunities for improving system performance and user experience
* Stay updated with the latest trends and advancements in AI and IVR technologies
Ensure integration with existing systems, particularly focusing on the Avaya tech stack including:
* Avaya Experience Portal (AEP): Oversee the implementation and optimization of IVR solutions using AEP
* Avaya Aura Communication Manager: Integrate AI solutions with Avaya Aura to enhance call management and routing
* Avaya Contact Center Solutions: Enhance customer engagement through advanced contact center technologies
REQUIREMENTS:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related field
* Proven experience in a technical leadership role, preferably in AI/IVR solutions
* Strong proficiency in Java and experience with conversational AI tools such as Kore.ai, Dialogflow, etc.
* Extensive experience with the Avaya tech stack, including AEP, Avaya Aura, and Avaya Breeze
* Experience in managing teams of both employees and contractors
* Excellent vendor management skills
* Strong project management skills with experience in Agile methodologies
* Excellent problem-solving skills and ability to troubleshoot complex technical issues
* Excellent verbal and written communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Charlotte, NC that is seeking a Lead App Developer responsible for overseeing the development and implementation of conversational AI and IVR solutions. They will lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces.
Responsibilities:
* Lead and manage a team of 5+ full-time employees and 10+ contractors
* Foster a collaborative and productive work environment
* Provide mentorship and career development opportunities for team members
* Maintain high standards of software quality and performance
* Manage relationships with external vendors to ensure the delivery of high-quality services
* Oversee the selection and management of contractors to supplement internal resources
* Manage vendor performance to meet project goals
* Oversee the design, development, and deployment of conversational AI solutions using platforms like Kore.ai, Dialogflow, etc.
* Plan, execute, and oversee projects to ensure they are completed on time and within budget
* Manage resource allocation and project priorities
* Conduct regular project reviews and adjust strategies as needed
* Drive innovation in conversational AI and IVR technologies
* Identify opportunities for improving system performance and user experience
* Stay updated with the latest trends and advancements in AI and IVR technologies
Ensure integration with existing systems, particularly focusing on the Avaya tech stack including:
* Avaya Experience Portal (AEP): Oversee the implementation and optimization of IVR solutions using AEP
* Avaya Aura Communication Manager: Integrate AI solutions with Avaya Aura to enhance call management and routing
* Avaya Contact Center Solutions: Enhance customer engagement through advanced contact center technologies
REQUIREMENTS:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related field
* Proven experience in a technical leadership role, preferably in AI/IVR solutions
* Strong proficiency in Java and experience with conversational AI tools such as Kore.ai, Dialogflow, etc.
* Extensive experience with the Avaya tech stack, including AEP, Avaya Aura, and Avaya Breeze
* Experience in managing teams of both employees and contractors
* Excellent vendor management skills
* Strong project management skills with experience in Agile methodologies
* Excellent problem-solving skills and ability to troubleshoot complex technical issues
* Excellent verbal and written communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.