Overview
Remote
Depends on Experience
Contract - W2
Contract - 1 Year(s)
Able to Provide Sponsorship
Skills
Agile
Call Center
Pharmaceutics
Cloud Computing
Communication
Interactive Voice Response
Process Flow
Salesforce.com
HIPAA
Job Details
Role: Business Analyst Salesforce Service Cloud (CTI/IVR)
Location: Remote
Required Skills and Qualifications:
- 7+ years of experience as a Business Analyst, with recent experience in Salesforce Service Cloud implementations.
- Hands-on experience with CTI and IVR systems integrated with Salesforce.
- Strong understanding of call center operations and service workflows in the Life Sciences/Pharmaceutical domain.
- Proven ability to write user stories, process flows, and functional specifications.
- Familiarity with regulatory requirements (e.g., FDA, GxP, HIPAA) affecting pharmaceutical systems.
- Strong communication and stakeholder management skills.
- Experience working in Agile and cross-functional teams.
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