Overview
On Site
$50 - $60
Contract - W2
Skills
Active Directory
Antivirus
Business Analysis
Business Analytics
Business Operations
Communication
Computer Hardware
Conflict Resolution
Customer Service
Disaster Recovery
Documentation
IT Management
Internet
Intranet
Knowledge Base
LAN
Microsoft Exchange
SPAM
Software Troubleshooting
WAN
ROOT
Problem Solving
Operating Systems
Network Security
Microsoft Windows
Technical Support
Skype
Job Details
Title: Site IT Lead/ Network Support Engineer
Location: Tampa, FL 33634 (100% on-site)
Job ID: LZAJP00005939
Summary
The Site IT Lead provides 2nd-level IT support by working with business users and IT subject matter experts to troubleshoot and resolve system issues. This role is responsible for ensuring reliable and secure technology systems for local business operations and supporting infrastructure projects across the site.
Responsibilities
- Provide customer-focused IT support by tracking and resolving incidents, service requests, and root causes.
- Maintain network security, including antivirus, spam filtering, updates, and web filtering.
- Create and maintain IT knowledge base documentation; support disaster recovery planning.
- Troubleshoot LAN, WAN, intranet, and internet systems with assistance from infrastructure and BA teams.
- Administer Active Directory, Microsoft Exchange, and Skype accounts.
- Support infrastructure projects and perform additional assigned duties.
Qualifications
- Bachelor s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 3 5 years of professional experience in an IT technical role.
- Strong knowledge of Windows Operating Systems, hardware, and software troubleshooting.
- Experience with LAN/WAN networking and Active Directory administration.
- Excellent problem-solving, organizational, and communication skills.
- Strong customer service orientation and ability to work independently or in teams.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.