Infrastructure Support Associate

Overview

On Site
$110,000 - $125,000
Full Time
No Travel Required

Skills

AV
Active Directory
Attention To Detail
Audiovisual
Cisco
Customer Service
DLP
Documentation
Finance
IT Infrastructure
Inventory Management
Investment Management
Laptop
MSP
Management
Master Data Management
Meraki
Microsoft
Microsoft Azure
Microsoft Exchange
Microsoft Office
Microsoft Operating Systems
Microsoft SharePoint
Microsoft Windows Server
Mobile Device Management
Network
Onboarding
Professional Services
Scripting
System Security
TCP/IP
Windows PowerShell
financial
asset management
banking
capital markets
private equity
PE
lava
trading
trader
options
currency
m365
microsoft 365
o365
office365
office 365
exchange
sharepoint
onedrive
teams
defender
network security
crowdstrike
falcon
zscaler
cisco umbrella
box administration
powershell
script
automation
azure
azure active directory
entra
windows10
windows11
intune
endpoint
MDM
white glove support
end user
desktop engineer
VDI
sccm
desktop
support
engineer
infrastructure

Job Details

Our client, a longstanding technology investor with $50+ Billion in AUM (mid-size investment management), is looking to hire a full-time Infrastructure Support Associate to work onsite out of their Midtown Manhattan location.

Overview:
The Technology Associate is responsible for managing and supporting the firm's technology infrastructure, ensuring seamless operations, and providing high-quality support to end users. This role includes troubleshooting technical issues, maintaining system security, managing endpoint deployments, and optimizing IT processes. The ideal candidate is detail-oriented, proactive, and capable of working in a fast-paced environment while delivering excellent customer service.

Responsibilities:
Proactive in resolving underlying issues with technology
Serve as the primary technology analyst for all user requests
Owns all documentation for technology processes
Technology inventory management
Endpoint (Laptop/Desktop) builds
End user onboarding/offboarding
Active participant in our 24/7 NOC services

Ideal Candidate Experience:
2+ years in financial/professional services or MSP
Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams, Defender, etc.)
Microsoft Office desktop suite
Cisco Meraki and TCP/IP network troubleshooting
CrowdStrike Falcon
Zscaler or similar DLP solution
Cisco Umbrella
Box administration
PowerShell scripting and automation
Azure Active Directory and Entra
Strong knowledge of W10/W11 and Windows Server environments
Microsoft Intune/Defender for Endpoint management, or similar MDM solution
Troubleshooting AV and Teams Meeting Room setups
Effective white glove customer service skills
Detail oriented in a fast-paced environment
Understands fundamentals of security best practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About The Atlantic Group