Resident Network Engineer

Pay Range: $60 $80/hr. (The pay rate may differ depending on your skills, education, experience, and other qualifications)

Featured Benefits

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Brief Description (External Field)

• Role both OPS and Eng (Troubleshooting and Design Support)
• Platforms MX (MX304), EX switches, SSD routers and Mist
• Technologies Routing, switching, SD-WAN, ISIS, SR, and Wifi (future)
• Skills
• Onsite with clients, TOI and guidance for technical people
• Independent approach
• Customer-first attitude
• On-site in New York and go to the customer office 2-3 times a week
• Hands-on with Juniper devices.
• Experience with Cisco a plus.

Responsibilities:

• Provide operational support to all Juniper routing/security products within the Customer infrastructure.
• Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.
• Train the customer's operational, implementation and support personnel to configure and operate the Juniper Networks products.
• Pro-actively evaluate and audit customer network configurations, alarms and event logs.
• Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Assist with network inventory tracking and provide periodic reports to Service Management Staff.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.
• Knowledgeable with Core MPLS, peering, ISIS and Segment Routing technologies.

This position may require occasional extended work hours. Technical support to the Customer may require the Resident Engineer to:

• Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues.
• Raise equipment Return Material Authorizations (RMA s) and track these through to problem resolution
• Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer
• Hold design and information gathering workshops with the Customer to understand the Customer s existing network design and technical requirements of new network designs.
• Understand the Customer s organizational structure and become familiar with the Customer s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• Follow established industry procedures for performing and documenting all testing.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Train the Customer s design, implementation, and support personnel to configure and operate Juniper Networks products.
• Support design and planning of Juniper MX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customers.
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.