Service Desk Technician - PST Support

Overview

Remote
$30 - $35
Contract - W2
Contract - 6 Month(s)
10% Travel

Skills

DNS
Help Desk
Microsoft Azure
Microsoft
System Monitoring
service desk
VPN
ticketing
servicenow
technical support
Phone Support

Job Details

Seeking a REMOTE Entry/Mid Level Service Desk Technician who will need to work PST hours.

Duration: 6-12 months and looking to convert to Full Time

Hours: either 9-5 PST or 8-4 PST will support PST

This role is not open for 3rd party submissions.

The main role of this position is to assist end-users through phone and ticketing requests. This position also involves resolving issues with domain credentials, hardware, operating system, and software, managing shared software and hardware for the department, and tracking and assigning helpdesk tickets.

YOUR ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Troubleshoot support issues 50%
  • Review and assign incoming ticket requests 25%
  • Process documentation 10%
  • Monitor phone support requests 10%
  • Collaborate with co-workers and team meetings 5%
  • Other duties may be assigned.

MINIMUM REQUIREMENTS

  • Provide how many years of experience is required for this role 2
  • Equivalent experience will be accepted in place of the education requirement.
  • Sufficient knowledge of Microsoft Operating Systems
  • Monitoring/troubleshooting skills
  • Active Directory/Azure AD User Management
  • Knowledge of all computer components and peripherals
  • Ability to be part of an on-call support rotation and address emergency situations
  • Remote Support Tools (eg. TeamViewer)

PREFERRED REQUIREMENTS:

  • Client networking skills TCIP/IP, DNS, DHCP, Wi-Fi
  • VPN client knowledge

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.