SAP DEVELOPER/GLOBAL SUPPORT MANAGER

About this Position:

Essential Responsibilities:

1. Work alongside appropriate staff, teams, stakeholders and other points of contact (POCs) as required, to understand the goals, objectives and future state of complex information systems.
2. Develop a short- and long-term IT infrastructure and operations strategy that best suits the current and future business needs of the Agency.
3. Apply platform architecture principals for new platform implementation efforts to establish new service capabilities.
4. Establish capacity and availability management processes to ensure continuity of service during re-platforming.
5. Serve as a subject matter expert for Complex Applications Delivery. For the I&O team to best meet the needs of the business, this position must understand the applications side to properly provide support on the I&O.
6. Serve as the technical lead for infrastructure and operations strategic planning and day to day operations.
7. Collaborate with agency leadership, business partners and other parties/stakeholders to provide recommendations on business and technical architecture as well as participate in the development of processes such as Incident Management, Problem Management, Service Level Management, Change Management, Service Asset and Configuration Management, Service Catalog Management, and Service Continuity Management.

REQUIRED SKILLS:

1. This is a senior-level Information Technology (IT) role.
2. 20+ years coordinating and implementing complex business and technical architecture projects with a focus on Infrastructure and Operations.
3. 10+ years of experience with bringing multiple verticals from low maturity to high maturity.
4. 15+ years-experience working with and/or managing large multi-tenant environments, cloud services and vender management.
5. 15+ years of providing strategic oversight to re-platforming initiatives.
6. 15+ years of vendor management experience.
7. 15+ years of demonstrated experience in improving Service Delivery processes and procedures in the infrastructure and operations.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. 15+ years of experience with creating policies, procedures, and corporate culture using security frameworks such as MARS-E 2.0, NIST 800-53, HIPAA compliance, SC DIS-200, and other accepted industry models.
2. 15+ experience in Complex Applications Delivery, Service Delivery, and Information Security.
3. Prior experience in working with MS SharePoint, Project Web App, JIRA, and Confluence.
4. Network Design and System Architecture.
5. Change Management.

REQUIRED EDUCATION/CERTIFICATIONS:

1. BACHELORS DEGREE. Equivalent years of experience may be substituted.