Application Support Analyst

Our client values inclusion, integrity, innovation, empowerment, and offers a vibrant work environment and the experience you need to grow and excel. City of Philadelphia offers a urban lifestyle combined with rich historical and cultural heritage. From its iconic landmarks like the Liberty Bell and Independence Hall to its thriving arts and culinary scenes, Philadelphia offers something for everyone. With its affordable cost of living, with large, diverse parks and recreation system, and renowned educational institutions, Philadelphia offers a dynamic and welcoming community.

There is a diversity of topographies within a two to three hours radius of Philadelphia - from the gorgeous Pocono Mountains to the beaches of neighboring New Jersey, and sprawling farmlands in Lancaster County to the west, moving to Philly will allow you to immerse yourself in nature.

The agency oversees all major information and communications technology initiatives increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the agency's businesses, residents, and visitors.

The resource covered under this SO be:

• responsible for the implementation of Quest STAT for Oracle EBS, a robust tool for seamless code migration to enhance our development process, improve efficiency by faster migration methods, and avoid human errors.

Position overview / Statement of Work

• Currently, City of Philadelphia's OnePhilly team does not have a dedicated tool for automating the necessary code changes within its Oracle E-Business Suite (EBS) practice. As a result, many critical tasks related to development, deployment, and ongoing maintenance are performed manually.
• This reliance on manual processes leads to inefficiencies at times and also increases the risk of human errors, which had implications on the stability and performance of our systems sometimes. Furthermore, the absence of automation contributes to delays in project timelines, ultimately impacting our ability to deliver timely solutions to our stakeholders (various city departments).
• To address these challenges, we are seeking to implement Quest STAT for Oracle EBS
• The objective of this activity is to install the various Stat architecture components and establish connectivity with all ERP environments along the migration path.
• The Consultant will work with the Customer's Stat system administrator(s) and systems management team(s) to install the Stat application components:

• Stat system administration client
• Stat application database
• Stat central agent
• Other Stat agents as required.

Work Responsibilities:

The Planned Activities consist of:

• Project initiation and project management
• Change management process review / systems design.
• Product installation define connections.
• System Administration User Enablement Sessions
• System Configuration
• System Testing
• User Acceptance Testing (Customer responsibility)
• Developer User Enablement Sessions
• Optional Configuration & Testing
• Production roll-out
• Production support, documentation, and project wrap-up
• STAT Health Check
• Training End users

Skills/experience of the assigned staff:

Technical Skills

• System Administration: Experience with system administration tasks, including configuration and maintenance.
• ERP Connections: Understanding of ERP systems and how to define and manage connections.
• Data Migration: Experience with data migration processes, ensuring data integrity and security.
• Testing: Knowledge of system testing, user acceptance testing, and debugging.

Project Management Skills:

• Project Planning: Ability to develop detailed project plans, timelines, and milestones.
• Technical Project Management: Experience in managing technical projects from initiation to completion.
• Resource Management: Skills in managing resources and coordinating with different teams.
• Risk Management: Identifying potential risks and developing mitigation strategies.

Soft Skills:

• Communication: Strong verbal and written communication skills to interact with stakeholders and team members.
• Problem-Solving: Ability to troubleshoot issues and find effective solutions.
• Customer Service: Providing excellent service to clients, addressing their concerns, and managing expectations.
• Team Collaboration: Working effectively with cross-functional teams to achieve project goals.

Additional Experience:

• Training: Experience in designing and delivering training programs for end-users.
• Documentation: Ability to create comprehensive user documentation and training materials.
• Continuous Learning: Staying up to date with new technologies and trends in software implementation.