IT Senior Business Systems Analyst

Division or Field Office:

Office of the CIO
Department of Position: Office of the CIO Department
Work from:
Corproate Office, Erie PA Salary Range:
$86,954.00 - $138,899.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

With limited supervision, serves as the project team lead. Elicits, analyzes, documents, and validates the business requirements of stakeholders and end users translates into functional and technical requirements for moderate to high complexity projects, enhancements and regulatory and compliance initiatives.

Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems.

Drives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology. Implement changes that will impact a significant number of stakeholders across the organization and will present challenges in complexity or deadlines.

What You'll Do:

• • Works with leadership and individual contributors to accelerate delivery under quality controls, ensure adoption of consistent end-to-end quality practices, and measurably increases quality while reducing cost of quality.
  • Advises, mentors teams and supports team leads and management regarding quality principles, techniques across the Technology Lifecycle Processes and Practices, including post production support
  • Monitors and ensures consistent quality management practices and standards as part of project and support teams
  • Leads and/or assists in mitigating technical issues, business issues and problems affecting quality
  • Coordinates and captures updates and changes to the end-to-end IT Lifecycle
  • Coordinates and captures updates to regulatory and governance items owned within the team, such as the Technology Governance Document
  • Attends, participates and/or facilitates regulatory streams of work within the OCIO
  • Aligns to enterprise initiatives such as D25's Agile Ways of Working and Technology Agility, facilitating Technology Lifecycle updates with job family owners and documenting their convergence
  • Mentor and Coach Analysts within the IT Methodologies, Quality and Governance Team

What Makes You Stand Out:

• • Maintains and shares strong proficiency in contemporary and emerging quality management standards, practices, patterns, frameworks, tools, controls, metrics, and training as compared to the industry
  • Excellent collaboration and facilitation skills
  • Excellent change management skills; experience using an industry standard change management mode
  • Breadth and depth of knowledge in the end-to-end Technology Lifecycle Processes and Practices

Duties and Responsibilities

• Collaborates with project sponsors to assess initial vision for project or enhancement scope and prioritizes the work.
• Researches, reviews, and analyzes the effectiveness and efficiency of methodologies and processes within a portfolio, and tracks through creating and reporting metrics; develop strategies for process improvement; and executes these process improvements.
• Serves as a subject matter expert on applications to answer questions from across the organization, assess and address issues, and communicate through written and verbal methods such as facilitating team standups and retros, through stakeholder meetings and email, and by creating and updating documentation.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Nimble Learning
• Optimizes Work Processes (IC)
• Self-Development
• Values Diversity

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business, or related field, and five years' related experience; or
• Associate degree in a technical field, and seven years' related experience; or
• High school diploma and nine years' related experience required.

Additional Experience

• Skills: User Acceptance Testing, Agile Methodology, Analytical Skills, Application Development, Change Management, Complex Problem Solving, Cost Benefit Analysis, Detail Oriented, Functional Requirement, Functional Specification, Influencing Skills, JIRA, Management Information Systems, Presentation Skills, Process Improvement, Relationship Building, Scrum (Software Development), Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), System Requirements, Systems Development Life Cycle, Troubleshooting (Problem Solving), Waterfall Methodology, Workflow Management, Writing. Requirement Elicitation, Meeting Facilitation Skills.

Physical Requirements

• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Climbing/accessing heights; Rarely
• Driving; Occasional (<20>
• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Erie