Overview
Remote
On Site
Contract - W2
Contract - Independent
Skills
SAP BASIS
Collaboration
Tier 1
ROOT
Tier 2
Workflow
Communication
Business Systems
FOCUS
ServiceNow
Business Analysis
Management
Conflict Resolution
Problem Solving
Research
Cloud Computing
Effective Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Business Systems Analyst to join our team on a contract basis in Charleston, South Carolina. In this role, you will play a critical part in supporting our customer support organization by addressing technical requests and managing Service Cloud operations. This position requires a proactive individual with strong expertise in business systems and Service Cloud, capable of independently handling tasks and resolving issues efficiently.
Responsibilities:
Analyze and resolve technical requests and issues raised by the customer support team, ensuring timely and effective solutions.
Manage and update Service Cloud configurations, including queues, permissions, and validation processes.
Collaborate with tier 1 support and engineers to address and prioritize tickets in a structured manner.
Maintain and reduce the backlog of support tickets, handling approximately 10-15 tickets weekly.
Conduct research to identify root causes of issues and implement necessary corrective actions.
Provide tier 2 support for Service Cloud operations, ensuring seamless functionality for end users.
Optimize business systems to enhance customer support processes and workflows.
Act as a liaison between technical teams and business stakeholders to ensure clear communication and alignment.
Utilize ServiceNow for ticket management and tracking progress efficiently.
Assist in ensuring smooth transitions and updates within customer support systems.
Requirements
Extensive experience as a Business Systems Analyst with a focus on Service Cloud.
Strong technical knowledge and ability to independently manage tasks and resolve issues.
Familiarity with ServiceNow for ticket management and tracking.
Solid understanding of business analysis principles and methodologies.
Proficiency in configuring and managing Service Cloud operations, including permissions and queues.
Excellent problem-solving skills with the ability to research and take action on technical challenges.
Service Cloud certifications are preferred but not mandatory.
Effective communication skills to liaise between technical teams and business stakeholders.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Business Systems Analyst to join our team on a contract basis in Charleston, South Carolina. In this role, you will play a critical part in supporting our customer support organization by addressing technical requests and managing Service Cloud operations. This position requires a proactive individual with strong expertise in business systems and Service Cloud, capable of independently handling tasks and resolving issues efficiently.
Responsibilities:
Analyze and resolve technical requests and issues raised by the customer support team, ensuring timely and effective solutions.
Manage and update Service Cloud configurations, including queues, permissions, and validation processes.
Collaborate with tier 1 support and engineers to address and prioritize tickets in a structured manner.
Maintain and reduce the backlog of support tickets, handling approximately 10-15 tickets weekly.
Conduct research to identify root causes of issues and implement necessary corrective actions.
Provide tier 2 support for Service Cloud operations, ensuring seamless functionality for end users.
Optimize business systems to enhance customer support processes and workflows.
Act as a liaison between technical teams and business stakeholders to ensure clear communication and alignment.
Utilize ServiceNow for ticket management and tracking progress efficiently.
Assist in ensuring smooth transitions and updates within customer support systems.
Requirements
Extensive experience as a Business Systems Analyst with a focus on Service Cloud.
Strong technical knowledge and ability to independently manage tasks and resolve issues.
Familiarity with ServiceNow for ticket management and tracking.
Solid understanding of business analysis principles and methodologies.
Proficiency in configuring and managing Service Cloud operations, including permissions and queues.
Excellent problem-solving skills with the ability to research and take action on technical challenges.
Service Cloud certifications are preferred but not mandatory.
Effective communication skills to liaise between technical teams and business stakeholders.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.