Technical Customer Success Specialist (SQL)

Overview

Remote
Depends on Experience
Contract - W2

Skills

echnical Customer Success Specialist
SQL

Job Details

Job Title: Technical Customer Success Specialist (SQL)
Location: Remote Role
Duration: Contract Position

Job Description:
With a leadership mandate to aggressively scale Client internally and externally, the Client team is seeking a dedicated customer success role to ensure an excellent experience for all insights product users.

The Technical Customer Success Specialist will be an expert on Client, handle customer service requests, triage bugs/feature requests, answer product questions, and help users extract business insights from Client data. They will also serve as a product expert to assist in go-to-market engagements and product training sessions.

The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights.
Skills:
  • Customer/Client Service Background: The ideal candidate has experience servicing customers - either through a formal customer service background or experience servicing clients at an agency. As the frontline external point of contact for Client, this background is necessary to ensure smooth interactions.
  • SQL and Dashboarding Capabilities: The ideal candidate will have at least basic knowledge of dashboarding and SQL. This skillset will enable them to supplement the Client product via using and enhancing existing Global Insights utilities.
  • Experience in stakeholder-facing insights or analytics: The ideal candidate will have experience delivering insights to internal or external stakeholders. This experience is necessary to ensure they can help provide users with impactful insights.
Workflows Supported:
  • Frontline customer service support - field customer support tickets and filter true system bugs, feature requests from user errors to alleviate pressure on on-call engineers.
  • Customer success consultation - help users get the most out of Client and answer questions using Global Insights utilities that can t yet be answered in the product.
  • Technical expert for GTM activations - provide intimate knowledge of Client and Client data capabilities for qualified go-to-market engagements and product training sessions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Echo IT Solutions, Inc.