Overview
Remote
Depends on Experience
Contract - W2
Skills
SQL
Data Analyst
Production Support
SQL Developement
Customer Success Specialist
Job Details
| Job Title: Technical Customer Success Specialist (SQL Development is must ) |
| Location: Remote Role |
| Duration: Contract Position |
| Job Description: |
| • With a leadership mandate to aggressively scale Client internally and externally, the Client team is seeking a dedicated customer success role to ensure an excellent experience for all insights product users. The Technical Customer Success Specialist will be an expert on Client, handle customer service requests, triage bugs/feature requests, answer product questions, and help users extract business insights from Client data. They will also serve as a product expert to assist in go-to-market engagements and product training sessions. The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. |
| Skills: |
| •Customer/Client Service Background: The ideal candidate has experience servicing customers - either through a formal customer service background or experience servicing clients at an agency. As the frontline external point of contact for Client, this background is necessary to ensure smooth interactions. •SQL Development and Dashboarding Capabilities: The ideal candidate will have at least basic knowledge of dashboarding and SQL. This skillset will enable them to supplement the Client product via using and enhancing existing Global Insights utilities. •Experience in stakeholder-facing insights or analytics: The ideal candidate will have experience delivering insights to internal or external stakeholders. This experience is necessary to ensure they can help provide users with impactful insights. |
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