Desktop Support Engineer

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

support
intune
endpoint
Troubleshooting

Job Details

Desktop Support Engineer

Onsite role in Commerce City, Colorado (or Denver, CO)

Contract role

 

Client is looking for current experience in Endpoint manager/Intune.

 

Job Description

Roles & responsibilities:

  • Troubleshooting problems related to Desktop/Laptops, MAC, Windows  operating systems and O365/M365 applications.
  • Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
  • Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
  • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
  • Troubleshooting Windows Profile, printers, shared drives related issues.
  • Troubleshooting network connectivity issues.
  • Deploying standard image on desktops and laptops using Endpoint manager/Intune.
  • To provide 1st line technical support; answering support queries via phone and email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

 Technical Proficiencies:

  • To take ownership of user problems and be pro-active when dealing with user issues.
  • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
  •  Respond to inquiries from clients and help them resolve any hardware or software problems.
  •  To escalate more complex calls to the relevant IT Support member.
  • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
  • Pre-build PCs. Good Experience in deskside support

 

Regards

 

 

 

Nityo Infotech Corp.
666 Plainsboro Road, 

Suite 1285

Plainsboro, NJ 08536

 

Rakesh Singh

Technical Recruiter

 

 

 

Office no : Ext - 2473

Direct :
Fax :      

 

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