Jira Administrator

Job Title: Jira Administrator
Clearance Required: Public Trust
Work Location: Silver Spring, MD (Remote)

Alpha Omega is seeking a qualified Jira Administrator to support the NESDIS Integrated Information Services-II (NIIS-II) contract who will be responsible for the support for our NOAA client in Silver Spring, MD. The Atlassian Jira Administrator will manage Jira Software (Data Center), Jira Service Management (Data Center) and Confluence (Data Center). Day-to-day responsibilities will include operation and maintenance of Jira, Confluence, and BitBucket (Data Center) hosted in AWS. You will be troubleshooting any issues that arise with our Atlassian Suite, providing technical solutions to operational problems contributing to upgrades/releases, and implementing new functionality, and providing the overall upkeep and maintenance of Jira/Confluence instances. You will also be working with company partners to define requirements for new and existing projects, advanced customizations, automation, and integrations.

This position is currently remote but must be available if a hardware (or other) issue warrants on-site troubleshooting.

Key Responsibilities:

• Support Data Center versions of JIRA Software, JIRA Service Management, Confluence, and BitBucket, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
• Serve as Internal SME for Jira, JSM, Confluence, and Bitbucket.
• Meet with stakeholders to identify JIRA Project, Confluence space and BitBucket project needs and implement them as appropriate.
• Architect and maintain permissions across PROD vs DEV and instances of Atlassian's products.
• Provide User Management and grant user permissions in accordance with role given by the company.
• Create and maintain detailed technical documentation.
• Install, manage, administer, and support Jira, Confluence and BitBucket add-ons, plugins, and extensions.
• Troubleshoot issues, communicate with process owners, and continue to improve support processes.
• Other duties as assigned.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology Management or Engineering, or other comparable degree

Experience/Skills:

• 5+ years of Jira Software, Jira Service Management and Confluence software administration experience as well as creating custom workflows, fields, conditions, post-transitions, and other project components in Jira
• 2+ years of experience with Linux Administration, such as reading system logs, applying patches, updating Jira, etcPrior Experience with Data Centers, On Prem and/or Cloud
• Must possess experience documentation and SOP creation
• Strong and effective verbal and communications skills
• 2+ years of experience with postgresql
• Working knowledge of AWS (helpful)
• Strong analytical and problem-solving skills (ability to explain technical issues in layman's terms)
• Strong interpersonal skills to communicate with stakeholders

Required Certification(s)

• Microsoft Certified Systems Engineer (MCSE), Current
• VMware (VCP) Certification

Desired Certification(s):

• AWS Certified Solutions Architect

Salary and Benefit Information:

The likely salary range for this position is $92,309- $120,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: September 29,2025

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Culture and Values:

Guided by our core values-Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)- we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Through our H.E.A.R.T. Awards Program, colleagues and managers can recognize each other for actions that exemplify these values. Recognized employees receive a detailed nomination highlighting their contributions, which is shared with their manager. Each quarter, select nominees have the opportunity to receive a monetary bonus as an extra thank-you for their impact.

Our Company:

Alpha Omega is an award-winning Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions across the National Security, Federal Financial, Healthcare, and Space & Science domains. Since our founding in 2016, we have grown to over 800 employees nationwide with $230m in revenue. With the January 2025 acquisitions of SeKON and Macro Solutions, we have expanded our capabilities to further support our customers in digital modernization, artificial intelligence, and cybersecurity.

We are committed to supporting our agency partners as they transform their operations, delivering on our purpose to ensure the safety, security, and well-being of future generations:

• National Security - Supporting agencies such as the Department of Homeland Security (DHS) and the Department of State.
• Federal Financial - We bring deep expertise in enterprise financial systems, supporting agencies like the Securities and Exchange Commission (SEC) and the Federal Deposit Insurance Corporation (FDIC).
• Healthcare - Our Health IT capabilities, enhance health outcomes for the warfighter via the Defense Health Agency (DHA) and support public health initiatives at the Centers for Disease Control and Prevention (CDC), National Institutes of Health (NIH), and the Substance Abuse and Mental Health Services Administration (SAMHSA).
• Space & Science - We leverage technology to advance agricultural sustainability, secure our nation's food supply, and prepare for natural disasters, working with the National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA).

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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