Customer Service Agent (Onsite - Yonkers, NY)

  • Yonkers, NY
  • Posted 10 days ago | Updated 10 days ago

Overview

On Site
Depends on Experience
Full Time

Skills

customer service

Job Details

Job Overview:

We are looking for a reliable, friendly, and customer-focused Customer Service Agent to join our client's team. You will be responsible for handling customer inquiries, resolving product/service issues, and delivering a high-quality service experience across various communication channels.

Key Responsibilities:

  • Answer incoming calls, emails, and live chats in a professional and courteous manner

  • Provide accurate information about products, services, orders, or accounts

  • Resolve customer complaints quickly and efficiently, aiming for first-contact resolution

  • Record customer interactions, issues, and feedback using internal CRM systems

  • Follow up with customers when necessary to ensure satisfaction

  • Escalate unresolved issues to the appropriate internal teams

  • Maintain a positive, empathetic, and professional attitude toward customers at all times

  • Meet daily and weekly performance metrics, including response time, resolution time, and customer satisfaction scores

Requirements:

  • Previous customer service or call center experience is preferred

  • Excellent verbal and written communication skills

  • Comfortable using computers, help desk software, and CRMs

  • Strong problem-solving skills and attention to detail

  • Ability to stay calm under pressure and manage difficult conversations

  • High school diploma or equivalent; additional education is a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.