Overview
On Site
Depends on Experience
Contract - W2
Skills
Microsoft Windows
Server Administration
Servers
Microsoft Windows Server
Help Desk
Technical Support
Job Details
A client of ours in Indianola is seeking an IT Help Desk Generalist to provide front-line support and perform troubleshooting, implementing resolutions to various hardware and software issues.
Work model:
- On-Site
What you will do:
- Provide support for incoming requests to the help desk to ensure courteous, timely, and effective resolution of end-user issues remotely or in person
- Provision accounts and system setup for new hires, including email, telephone, and multi-factor authentication (MFA) software
- Install and configure hardware and software, systems, printers, and scanners
- Use remote tools to resolve end-user support requests
- Provide hands-on assistance at the desktop level when necessary
- Install and maintain antivirus software and ensure virus definitions are up to date
- Responsible for ordering software and hardware as directed and maintaining an equipment inventory
- Provide technical assistance to end users with a VoIP phone system
- Server administration with Active Directory, DNS, DHCP, File & Print services
- Network firewall and switch administration, configuration, and maintenance
- Assist with the management of PC s, servers, backup systems, and virtual infrastructure
- Assist with and maintain the VMware environment
- Monitor and maintain backup systems and remote storage
- Establish and maintain good relationships with all departments and colleagues
What you will need to be successful:
- Knowledge of PC/Server hardware and software
- Understanding Microsoft Active Directory and Microsoft Office 365 user account management
- Understanding Windows Server 2019, 2022, and 2025 configuration and installation
- Understanding Windows 10/11 workstation setup, imaging, and installation
- Knowledge of application push methodologies
- Ability to organize and manage multiple priorities and exercise independent judgment
- Able to provide help with a digital phone system
- Cisco experience preferred
- VMware experience preferred
- Experience with backup and recovery systems preferred
- Ability to set up desktop or laptop computers, install hardware for servers and other systems
- Knowledge of basic technical aspects of computers, networks, structured cabling, and telecommunications equipment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.