IT Asset and Technical Support Specialist - East Heaven, CT (Hybrid)

Overview

Hybrid
$32 - $34
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

IT Asset
Support
troubleshooting
Laptop
Desktop

Job Details

Available rate : $32/hr - $34/hr on W2 (Without benefits)

 

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

 

Qualifications

  • 6 months + in IT asset, support, preferably within a remote or decentralized environment.
  • Proficiency in troubleshooting operating systems (Windows), and remote support tools.
  • Proficiency in setup the laptops/desktop
  • Strong interpersonal and communication skills with a customer-centric mindset.
  • Naturally proactive and comfortable working within a dynamic and decentralized environment.
  • Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
  • Ability to prioritize tasks, be organized and manage competing priorities effectively.
  • Proven ability to communicate effectively to various audiences/levels including leadership through various mediums
  • Experience with device management platforms like Intune
  • Familiarity with IT ticketing systems and basic ITIL principles.
  • Relevant technical certifications

 

Responsibilities

 

  • Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
  • Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
  • Provide first-line support by troubleshooting hardware, software, and supporting company end-point devices
  • Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
  • Support the deployment and troubleshooting of remote management tools and company-specific applications.
  • Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system.
  • Follow standard processes and procedures
  • Use helpdesk ticketing system for tracking issues and problem resolution
  • Maintaining prompt and effective inter and intra-team communication

 

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
 
#LI-AP2
 
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
 
Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.