Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Artificial Intelligence
Customer Relationship Management (CRM)
Python
Workflow
Stakeholder Management
HIPAA
Generative Artificial Intelligence (AI)
Job Details
Job description:
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and Python with AI features in enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job expectation :
- Lead onsite CRM initiatives involving and leading a team.
- Development experience in Python and implementing Agentic AI & Gen AI.
- Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
- Drive seamless integration of telephony systems with Python and AIs.
- Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
- Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
- Coordinate data synchronization with other systems (e.g., ERP, Knowledge Base, Reporting).
- Train and mentor client-side users and IT staff on new features, best practices, and incident management.
- Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
Required Skills
- Python development skills with at least 10+ years of experience
- Agentic AI and Gen AI
- Experience with middleware/integration tools
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.