Application Production Support

Title: Application Production Support

Location: NYC,NY , Jersey City, NJ, Plano, TX, Charlotte, NC, Phoenix, AZ

Mode: Full Time

High level JD:

• 6+ years of experience in Application Production Support in Linux platform.
• Strong Technical Troubleshooting skill
• Good experience in scripting Shell, Automations
• Well versed with ITIL - Incident Change Release management
• Basic knowledge of Middleware technologies - Apache Tomcat
• Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Premetheus.
• Good experience in AutoSys or any scheduling mechanism.
• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc
• Knowledge of Banking domain (preferable)
• Handle outage calls efficiently, triage any issues, and fix them.
• Do Root Cause Analysis of repetitive and problem issues.

• Report issues and resolve as per process and documentation.
• Basic knowledge of Database - Oracle SQL
• Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database
• Good to have knowledge of AutoSys or any scheduling mechanism.
• Good to have DevOps SRE, Automation, cloud knowledge.

More details about expectations from this role.

• Understanding Incident Management System
• APM Tools
• Monitoring Alerts, Batch Failures, Service Now Queue, Mailbox etc
• Analyzing Failures using APM Tools
• Usage of Batch Monitoring Tool
• Types of Jobs Failures and Troubleshooting
• NAS, FTP- Failures
• Basic Web Server Administration
• Shell Commands
• Linux Administration Basics
• ITIL Process in Wellsfargo
• Standard Maintenance Activites & SOP
• DB-Oracle/MSSQL - Admin Basics
• Standard Commands for health check
• Basic Networking Commands
• Understanding the Networking topology, Load Balancer etc
• Troubleshooting Basic HTTP Failures
• Fiddler/Post Man
• Understanding the Support teams in Wells