IT Support Specialist VIP / C-Suite

We are seeking an experienced IT Support Specialist VIP / C-Suite to provide white-glove, personalized IT support to executive leadership, including C-level and senior stakeholders. This role ensures a seamless and uninterrupted technology experience through proactive management of digital tools, devices, and services. You will serve as the face of IT for top executives delivering high-touch service and ensuring a world-class digital experience.

Key Responsibilities

• Provide dedicated 1:1 IT support to C-suite executives, chiefs of staff, and executive assistants.

• Deliver on-demand troubleshooting for hardware, software, mobile, and collaboration tools (Teams, Zoom, AV systems).

• Conduct proactive device health checks using tools like Intune, JAMF Pro, or Nexthink to minimize downtime.

• Manage technology refresh cycles for VIP users ensuring zero downtime and white-glove device setup.

• Act as a trusted advisor and single point of contact for executive technology needs.

• Partner with infrastructure, network, and app teams to resolve issues efficiently.

• Maintain accurate documentation of VIP tech profiles and preferences.

• Provide after-hours or on-call support for critical events or executive meetings.

Required Qualifications

• 7+ years of experience in ESM Desktop Management

• 5+ years of client-facing IT support experience, with 2+ years supporting executives or VIP users

• Strong proficiency in:

  • Windows, macOS, iOS, Android

  • Microsoft 365, Teams, Zoom, AV/Printing platforms

• Hands-on experience with:

  • Windows Autopilot

  • Apple Business Manager, Intune, JAMF Pro

  • EntraID (basic troubleshooting)

• Exceptional troubleshooting, communication, and customer service skills

• Experience with ITSM tools (ServiceNow preferred) and remote support platforms

• High professionalism, discretion, and emotional intelligence

Preferred Qualifications

• Familiarity with digital workplace experience tools (Nexthink, Lakeside)

• Experience supporting international executives across time zones

• ITIL Foundation certification or equivalent experience

• Experience in a hybrid or global enterprise environment

Work Environment

• Onsite presence required at executive locations and during key events

• Flexibility for occasional travel and after-hours support as needed

Keywords: IT Support, VIP Support, Executive Support, Desktop Management, Windows Autopilot, Intune, JAMF Pro, Apple Business Manager, EntraID, Microsoft 365, Teams, Zoom, ServiceNow, ESM, C-Suite, Nexthink, ITIL