Overview
On Site
USD 20.90 - 20.90 per hour
Full Time
Skills
Productivity
Tier 1
Computer Hardware
Network
Microsoft Windows
Virtual Private Network
IT Service Management
Management
Onboarding
Documentation
Knowledge Base
Customer Service
Technical Support
Service Desk
Help Desk
Active Directory
Identity Management
Microsoft Office
Microsoft Outlook
Analytical Skill
Communication
Remote Support
System Administration
Cyber Security
Training
Mentorship
Continuous Improvement
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Job Title: Service Desk Technician
Employment Type: Full-Time | On-Site
Experience Level: Entry-Level (6+ months IT support or internship experience)
Why This Role Is a Great Opportunity
If you're looking to launch or accelerate your career in IT, this is an exceptional opportunity. This role is ideal for someone who has completed an internship or has at least six months of hands-on IT support experience and is eager to grow in a professional, enterprise-level environment. You'll gain exposure to a wide range of technologies, work with a supportive team, and build a strong foundation for long-term success in the tech industry.
What You'll Be Doing
As a Service Desk Technician, you'll be the first point of contact for technical support, helping internal users resolve issues and maintain productivity. Your responsibilities will include:
What You Bring
We're looking for someone who is motivated, curious, and ready to learn. The ideal candidate will have:
What You'll Gain
Pay and Benefits
The pay range for this position is $20.90 - $20.90/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Application Deadline
This position is anticipated to close on Jul 28, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employment Type: Full-Time | On-Site
Experience Level: Entry-Level (6+ months IT support or internship experience)
Why This Role Is a Great Opportunity
If you're looking to launch or accelerate your career in IT, this is an exceptional opportunity. This role is ideal for someone who has completed an internship or has at least six months of hands-on IT support experience and is eager to grow in a professional, enterprise-level environment. You'll gain exposure to a wide range of technologies, work with a supportive team, and build a strong foundation for long-term success in the tech industry.
What You'll Be Doing
As a Service Desk Technician, you'll be the first point of contact for technical support, helping internal users resolve issues and maintain productivity. Your responsibilities will include:
- Providing Tier 1 IT support via phone, remote tools, and chat for hardware, software, and network-related issues.
- Troubleshooting problems related to Windows OS, Office 365, Active Directory, VPN, and internal applications.
- Creating, updating, and resolving tickets in the IT service management system.
- Managing user accounts, including password resets, access permissions, and onboarding/offboarding tasks using Active Directory.
- Escalating complex issues to higher-tier support teams while maintaining communication with the end user.
- Contributing to internal documentation and knowledge base articles.
- Delivering excellent customer service and maintaining a professional demeanor in all interactions.
What You Bring
We're looking for someone who is motivated, curious, and ready to learn. The ideal candidate will have:
- At least 6 months of IT support experience (internships, part-time roles, or academic labs are welcome).
- Familiarity with:
- Service Desk or Help Desk environments
- Active Directory (user management, password resets)
- Office 365 (Outlook, Teams, OneDrive, etc.)
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal abilities.
- A customer-focused mindset and a desire to help others.
- Ability to work independently and collaboratively.
- A high school diploma or equivalent (an Associate's or Bachelor's degree in an IT-related field is a plus).
What You'll Gain
- Career Growth: This role offers a clear path to more advanced IT positions, including desktop support, systems administration, and cybersecurity.
- Training & Mentorship: You'll work alongside experienced professionals who are committed to helping you succeed.
- Enterprise Experience: Gain hands-on experience with enterprise tools and processes that are highly valued in the industry.
- Supportive Culture: Join a team that values collaboration, learning, and continuous improvement.
Pay and Benefits
The pay range for this position is $20.90 - $20.90/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Application Deadline
This position is anticipated to close on Jul 28, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.