Overview
Skills
Job Details
We have multiple openings at our IT Service Provider Client. These are long-term onsite W2 contracts with the potential of extending and or converting into a direct hire position. OSTechnical offers our consultants excellent medical and employee benefits. Please review the job descriptions below and then apply to the position of interest.
Sys Admins:
We are seeking experienced System Administrators to join our client's team. As a Sys Admin, you will be responsible for managing and maintaining multiple clients' IT infrastructure, including servers, networks, and operating systems. Your duties will include configuring, monitoring, and troubleshooting systems to ensure optimal performance and security. Additionally, you will be involved in implementing upgrades, patches, and system enhancements as needed.
Level I Technical Support:
We are looking for an above-average Level I Technical Support professional to provide essential assistance to end-users. In this role, you will handle escalated technical issues that cannot be resolved by Level 1 support technicians. You will troubleshoot hardware and software problems, assist with system configurations, and provide guidance on basic IT tasks. Your excellent communication skills and ability to effectively diagnose and resolve issues will be key to your success in this role.
Level II Technical Support:
The Level 2 Technical Support Specialist is vital in ensuring smooth IT operations. As a Level 2 technician, you will diagnose and resolve complex technical issues escalated from Level 1 support. You will provide advanced troubleshooting assistance for hardware, software, and network problems, as well as assist with system upgrades and maintenance tasks. Your expertise in IT systems and dedication to customer satisfaction will be essential in delivering high-quality support services.
Level III Technical Support:
As a Level 3 Technical Support expert, you will be at the forefront of tackling intricate technical challenges and providing strategic solutions to our clients' most complex IT issues. Your responsibilities will include performing in-depth root cause analysis, developing and implementing advanced troubleshooting methodologies, and collaborating with cross-functional teams to resolve critical incidents and optimize IT infrastructure. Your extensive experience and proficiency in various IT domains will enable you to deliver superior support and drive continuous improvement initiatives.
Executive Support:
Our client is searching for an IT professional with experience in Executive Support, where you will deliver unparalleled white-glove IT assistance to senior executives and CEOs. In this role, you will provide personalized support, including configuring and maintaining executive devices, resolving technical issues promptly, and anticipating IT needs proactively. Your ability to prioritize tasks effectively and deliver exceptional customer service will be instrumental in building and maintaining strong relationships with our esteemed clients.