Senior ServiceNow Administrator

RESPONSIBILITIES:
Kforce has a client that is seeking a Senior ServiceNow Administrator in Miramar, FL.

Summary:
We are seeking an experienced Senior ServiceNow Administrator to lead the administration and management of our ServiceNow platform. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and will be responsible for optimizing system performance, implementing best practices, and mentoring junior administrators. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:
* Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability
* Lead the implementation of new modules, applications, and enhancements based on business requirements
* Collaborate with IT and business stakeholders to define and document technical specifications and workflows
* Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity
* Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users
* Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure
* Create and maintain comprehensive documentation for system configurations, processes, and procedures
* Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices
* Monitor system performance metrics and make recommendations for improvements and optimizations
* Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization
* Enforces ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.)

REQUIREMENTS:
* Bachelor's degree in Information Technology, Computer Science, or a related field desired
* ServiceNow Certified System Administrator (CSA) certification; Additional ServiceNow certifications (e.g. Certified Implementation Specialist) desired
* Experience with ServiceNow modules such as Incident, Problem, Change, and Asset Management
* Experience with ServiceNow integration tools and APIs
* Experience with ServiceNow Remote Process Synchronization
* Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
* Knowledge of database management and SQL (MariaDB)
* Strong understanding of ITIL processes and ServiceNow best practices
* Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)
* Excellent analytical and problem-solving skills, with strong attention to detail
* Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders

Desired:
* 5+ years of experience as a ServiceNow Administrator, with a proven track record of successful implementations and management
* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.