Overview
Remote
Hybrid
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Roadmaps
Continuous Integration
KPI
Data Quality
SolarWinds
Splunk
HP
Management
Normalization
Dashboard
Training
Documentation
Knowledge Transfer
Stakeholder Management
Collaboration
Leadership
IT Service Management
Public Sector
IT Asset Management
Computer Hardware
Cloud Computing
Configuration Management
Network Security
Backup
Data Modeling
Communication
Editing
Configuration Management Database
ServiceNow
Mapping
ITIL
Job Details
Key Responsibilities:
CMDB Strategy & Governance
- Develop and execute CMDB implementation roadmap aligned with EOTSS strategy.
- Define governance framework, CI classes, data quality, and relationships.
- Conduct stakeholder workshops and establish KPIs for data quality.
Technical Implementation & Integration
- Configure and optimize ServiceNow CMDB, Discovery, and Service Mapping.
- Integrate with tools like OpsRamp, Armis, SolarWinds, Splunk ITSI, HP Workforce Experience, and Backup/DR platforms.
- Manage discovery, reconciliation, normalization, and dashboards.
Training & Documentation
- Develop design documents, process guides, and runbooks.
- Conduct workshops and knowledge transfer sessions.
Leadership & Stakeholder Management
- Collaborate with leadership and ServiceNow admins.
- Provide strategic recommendations and drive adoption.
Required Qualifications
- 10+ years of ITSM experience, with 5+ years focused on ServiceNow CMDB.
- Proven experience leading enterprise CMDB rollouts in large orgs or public sector.
Expertise in:
- ServiceNow CMDB, Discovery, Service Mapping
- IT Asset Management (Hardware, Software, Cloud)
- ITIL v4 Configuration Management
- Infrastructure (Network, Security, Server, Backup/DR, Monitoring)
- Strong integration and data modeling skills.
- Excellent communication across technical and executive audiences.
Preferred Certifications
- ServiceNow Certified Implementation Specialist CMDB
- ServiceNow Certified System Administrator (CSA)
- Discovery / Service Mapping Certifications
- ITIL v4 Foundation
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