Application Support Specialist

Overview

Remote
$30 - $32
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

SQL

Job Details

Role: Application Support Specialist

Duration: 6 Months Contract

Location: Remote

Position Summary:

The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application. With knowledge of client s software applications, the Application Specialist may partner with the business to provide IT support for organizational initiatives or activities.

Project Information:

This role will be for an Application Support Specialist to directly support operations personal to ensure the completion of daily waste collection. The day to day in this role would be answering ServiceNow support tickets, conducting research, and identifying issues within the application. To be successful in this role one will need strong written communication, a sense of urgency, and the curiosity to question irregular data. Your technical responsibilities will be to query data via SQL, understand relational databases, search logs via Splunk, and understand how our applications communicate with internal backend services. This role will also require learning our applications and the need of our internal users.

Principal Responsibilities:

  • Diagnoses and resolves software application issues of end users promptly and professionally.
  • Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.
  • Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.
  • May perform IT-related activities for projects to support company priorities.
  • Identifies and recommends system modifications to reduce user issues.
  • Fully documents each issue and resolution using the incident tracking system.
  • Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
  • May document and provide input on processes and procedures for training IT team and end users.
  • Performs other job-related duties as assigned or apparent.

Minimum Qualifications:

  • High School diploma or GED
  • Experience with running queries in SQL and Splunk
  • Basic understanding of Web applications and Restful APIs
  • Basic understanding of relational databases
  • Strong written and communication skills to remediate issues with non-technical users

Preferred Qualifications:

  • Bachelor s degree in IT, technology-related field or business-related field.
  • 3 years plus of experience with waste industry software.
  • Business systems analytical experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Strategic Systems Inc