Business Administrator

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Business Administrator to join our team.

Currently, this role is hybrid, requiring 3 days/week onsite in Ashburn, VA. There is a high probability that 5 days/week onsite in Ashburn will be a requirement in the future. All candidates must be able to commit to working onsite 5 days/week in Ashburn, VA.

Position Description:

We are seeking a highly motivated Business Administrator to join our team.  This position will supplement our Process Management team for a federal government client.  Writing, organizational and reprioritization skills are highly important for this role as the work can be reactive in nature.  This team is responsible for keeping existing documentation repositories current, reviewing documents and processes for compliance, and other tasks as needed. 

Responsibilities and Duties:

• Provide daily support to the Project Manager ensuring the documentation meets expectations and satisfies customer requirements.
• Document and analyze document requirements and work with customer, team, and other responsible parties to realize those requirements, resolve issues and address corrective actions.
• Manage the development of end user training materials and documentation to include user guides, quick reference guides and tutorials. Create and maintain all necessary documentation in accordance with the PHC Guidelines, SDLC, Standard Operating Procedures (SOP) and business system best practices.
• Responsible for supporting the documentation efforts of other team members to produce project artifacts.
• Responsible for maintaining relationships with other support teams (Development, Application Support, Networking) to be aware of changes that may impact documentation SOP’s.
• Review Change Requests (CRs) from application teams to ensure they meet organizational standards and requirements
• Aid team on responding to/routing of Service Desk Requests
• Monitor and respond to various team inbox correspondences 
• Maintain Jira Sprint and Kanban boards
• Record meeting minutes and action items

Requirements: 

• Minimum of Bachelor's Degree
• Basic writing skills (write light documentation)
• 4 years of Atlassian experience (Jira & Confluence)
• Ability to work independently
• Ability to juggle work and reprioritize constantly
• Ability to work in somewhat fast-moving reactive environment
• Must be willing to step-up and assist team wherever needed

Active CBP/BI or Top Secret clearance is highly preferred

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.