Digital Product Owner -Hybrid

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 60 Month(s)

Skills

Product Owner
IVR

Job Details

Job Title: Digital Product Owner With Chatboot Exp

Location:Vienna, VA or Pensacola, FL

Duration: Multiyear Contract

Description:

We are looking for Digital Specialists/Voice Channel professionals with experience designing, implementing, and optimizing voice channel technologies to enhance customer interactions, improve efficiency, and align with organizational digital strategies. Candidates must have 8-10 years of professional experience in:

1. Voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)
2. Call center platforms and voice channel optimization tools
3. Strong understanding of customer experience (CX) principles and strategies for voice interactions
4. Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders

  1. Experience within financial services industry.

Qualifications (must have):
Proven experience as a Product Owner in Agile environments, within financial services industry
Demonstrated understanding of IVR systems and chatbot/AI technologies, to include natural language processing and conversational designs
Hands-on experience with Microsoft Azure Bot Framework
Proficiency in managing backlogs and kanban boards using Azure DevOps.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally with technical teams, business units, and third-party vendors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.