IVR Engineer [XTGL_36093] _ (Remote Job) [ASHWWIIN]

Hi ,

Greetings from XTGlobal, Inc.!

We at XTGlobal, Inc. are currently sourcing for IVR requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity.

Title: IVR Engineer [XTGL_36093]

Location: (Remote Job)

Type: 12+ Months Contract

Position Summary:

• The Client is looking for an individual looking for the opportunity to make an immediate impact
• Strong collaborator looking to work with talented individuals from across the organization to help achieve cross-functional goals?
• Problem solver who is excited by new challenges and the ability to drive new solutions to address the needs of the business
• Our client is looking for a Contact Center Development Engineer to solve problems, pioneer new enhancements, and drive solutions to help attain organizational goals across our contact centers through our Contact Center Telephony system(s), Ring Central and Nice CXone.
• In this role, you will partner with the contact centers across the organization to identify opportunities & propose new ways of achieving success through technology enhancements.

Responsibilities:

• Develop, implement, and support Contact Center applications in RingCentral and/or NICE CXone Contact Center Platforms
• Makes recommendations and design IVR applications that create a positive customer experience

Qualifications:

• 5+ years' experience with Contact Center Telephony systems
• Experience with RingCentral/CXone and Script Studio
• Experience developing Interactive Voice Response Systems (IVRs)
• Ability to work independently, effectively manage time, prioritize tasks, and work within deadlines with minimal supervision
• Strategic thinking in developing a consistent user experience for our external customers
• Proven ability to work in a team/collaborative environment to achieve overall team objectives
• Creative problem solving and a results-oriented mindset

Preferred Qualifications

• Experience with CYARA IVR Testing tool
• Familiarity using a version control system (preferably Git and GitHub)
• 2+ years' experience working in an Agile environment
• General knowledge of Salesforce
• Experience working in the insurance or financial services industries

If you are interested in pursuing this opportunity, kindly reply back with your word format resume attached.

Please do refer your friends or colleagues if they are looking out for job opportunities.

Thanks & Regards,

Ashwwiin

Lead Recruiter

XTGlobal, Inc.
2701 Dallas Parkway, Suite 550
Plano TX, 75093
Direct: / / 972 889 9456

Email :

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