Dynamics 365 Applications Manager - Finance and Operations

The D365 Applications Manager is a hands-on leader responsible for designing, implementing, and optimizing our Dynamics 365 Finance and Operations platform across POS, Warehousing, Finance, and CRM modules. This role is dedicated to all aspects of Retail ERP system architecture ensuring seamless integrations, system customizations, and performance enhancements to meet business needs and improve operational efficiency. Reporting directly to senior leadership, this role will oversee and guide both internal teams and external vendors to ensure alignment with goals and objectives.

Duties and Responsibilities

• Support the Culture and drive our Mission, Vision, and Values
• Lead the design, architecture, and implementation of D365 F&O solutions across POS, Warehousing, Finance, and CRM modules
• Take full ownership of all technical and functional specifications, including system design, customization, and documentation
• Act as the functional lead for D365 F&O, designing scalable, effective solutions that improve operational efficiency and meet business requirements
• Collaborate on integration designs between D365 F&O and other enterprise systems
• Oversee the customization and optimization of D365 F&O to improve performance and streamline business processes
• Translate business requirements into actionable and technical specifications and ensure the successful delivery of these solutions
• Provide guidance and expertise to business leaders, helping them understand system capabilities and potential enhancements
• Manage and coordinate work with third-party vendors ensuring that external teams adhere to project timelines, budgets, and quality standards
• Lead full lifecycle implementations, including configuration, testing, migration, and go-live support for POS, Warehousing, Finance, and CRM modules
• Continuously monitor system performance and initiate improvement initiatives to optimize the system, adapt to new business needs, and ensure smooth functionality
• Troubleshoot and resolve critical issues as they arise, ensuring minimal disruption to business operations
• Lead, mentor, and support a team of internal resources while also managing external third-party contractors or consultants

Qualifications and Requirements

• 5+ years of experience in Microsoft D365 F&O, with a deep focus on POS, Warehousing, Finance, and CRM modules
• Microsoft Certified: Dynamics 365 Fundamentals (ERP) required
• Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate preferred
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Expert preferred
• Proven track record as a Techno Functional lead, including experience leading complex implementations and system customizations
• Extensive experience managing third-party vendors (onshore and offshore) and coordinating cross-functional teams to deliver projects on time and within budget
• Ability to interpret documents
• Ability to apply abstract principles to a wide range of complex tasks
• Ability to understand the meanings of words and effectively respond
• Ability to comprehend complex issues and communicate
• Associate must be able to read English.
• Associate must be able to understand English
• Associate must be able to stay alert during work hours assigned

Preferred Skills

• Strong technical and functional expertise in D365 F&O, with a focus on architecture, customization, integration, and troubleshooting
• Experience leading large-scale ERP implementations, from system design through to go-live and post go-live support
• Strong interpersonal and communication skills, able to work effectively with business leaders and technical teams alike
• Proven ability to tactically support requests, ensuring that business needs are met while managing both long-term and immediate priorities