Incident and Change Management Consultant

  • Jersey City, NJ
  • Posted 3 hours ago | Updated 1 hour ago

Overview

On Site
$52.0000 - $54.0000
Full Time

Skills

Incident & Change Management Consultant
Incident Management
Change Management
health of the ticketing system
support SRE
Mean Time to Acknowledge (MTTA)
Mean Time to Resolution (MTTR)
TOIL reduction
ITSM experience (Incident/Problem/RCA Management)
ServiceNow workflows

Job Details

One of our Direct Banking Client looking for Incident & Change Management Consultant


Job Details:
Job Title: Incident & Change Management Consultant
Location: Plano TX / Jersey City NJ ( Weekly 5 day Onsite )
Duration: 12 Months.
Pay Range : $53-54/hr


Please call me directly at or email me at to speak in detail about the job.


Top Skills : Incident & Change Management Consultant, Incident Management, Change Management , health of the ticketing system, support SRE, Mean Time to Acknowledge (MTTA), Mean Time to Resolution (MTTR) , TOIL reduction, ITSM experience (Incident/Problem/RCA Management), ServiceNow workflows


Overview:

Looking for an Incident & Change Management Consultant who will manage the health of the ticketing system, drive automation, and support SRE success measurements using AWS and ServiceNow workflows.


Key Responsibilities:



  • Handle health of the ticket system



  • Mean Time to Acknowledge (MTTA) and Mean Time to Resolution (MTTR) dashboard



  • Automated way of handling incidents



  • Define the success of SRE



  • How to report the TOIL reduction



  • Analyze the repeated tickets



  • AWS SRE terminologies



  • Work flow automation in ServiceNow



  • Automatic catch and expert



Required Skills & Experience:



  • ITSM experience (Incident/Problem/RCA Management)



  • Automation/Scripting for incident reduction and looking at health of the ticketing systems



  • Defining success of SRE measuring & reporting



  • AWS knowledge



  • Familiarity with SRE process/terminology



  • Workflow automations in ServiceNow (SNOW)



Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

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