Help Desk Technician

TEKsystems is seeking a Tier 1 help desk technician for one of our clients based out of Columbus, Ohio. This position has an on-site component, so the candidate must be willing to commute to Columbus.

Must Have:

• Minimum 1 year of IT support or service desk experience, including professional work, internships, academic projects, or coursework.
• Associate degree (or equivalent relevant experience).
• Availability to work daytime and evening shifts during the week, with some weekend hours included.

Nice to Have:

• Strong verbal communication skills with the ability to resolve complex customer issues efficiently.
• Ability to manage challenging customer interactions professionally.
• Familiarity with general office applications and internet navigation.
• Relevant industry certifications.

Job Description

Summary:

The Service Desk role focuses on delivering high-quality technical support and assistance for computer systems, hardware, and software. Responsibilities include responding to inquiries, diagnosing technical issues, troubleshooting, and implementing solutions. The role requires timely and accurate problem resolution through phone or instant messaging interactions, ensuring excellent customer service at all times.

Duties & Responsibilities:

• Provide exceptional service and build relationships with colleagues.
• Work both independently and collaboratively to meet and exceed established goals (such as call handling time, availability, and quality targets).
• Stay up to date with organizational products, services, technology, and procedures.
• Maintain detailed documentation to support customer needs effectively.
• Ensure all case notes are recorded properly for internal reference and future troubleshooting.
• Follow up with customers to confirm issue resolution.
• Contribute to service desk improvement initiatives.
• Collaborate with internal support teams to enhance overall service quality.
• Perform other duties as assigned.

Skills & Qualifications

• Helpdesk support
• Troubleshooting
• Customer service
• Technical problem-solving
• Communication and documentation

Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Application Deadline
This position is anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.