Systems Analyst

firstPRO inc. is looking for a Systems Analyst for our client in Northeast Philadelphia.

Hybrid Schedule - 2 days on site.

Essential Tasks & Responsibilities:

• Alignment with Business Processes:
  • Collaborates with business stakeholders to comprehensively understand their requirements and processes.
  • Analyzes existing systems, identifies areas for enhancement, and proposes technology solutions aligned with organizational goals.
• Application Support:
  • Serves as the primary point of contact for application-related inquiries.
  • Swiftly troubleshoots and resolves user queries to ensure uninterrupted application functionality.
• Testing and Quality Assurance:
  • Participates in testing activities for system changes and enhancements.
  • Develops comprehensive test plans, executes test cases, and meticulously documents results.
  • Ensures that applications meet functional and performance requirements.
• Willing to travel to other offices, both domestic and international, as needed for special projects. For International travel must have the appropriate documentation/passport.

Technical Competencies:

• Sales Lifecycle Expertise:
  • Leverages in-depth knowledge of sales processes and lifecycle.
  • Demonstrates proficiency in lead management, opportunity tracking, and customer relationship management.
  • Collaborates closely with sales teams to enhance system capabilities.
• Microsoft Dynamics 365 Proficiency:
  • Possesses extensive experience with Microsoft Dynamics 365 Customer Experience (formerly known as Dynamics CRM).
  • Configures, customizes, and optimizes the platform to align with business needs.
  • Provides insights on best practices and recommends enhancements.
• Expertise with Microsoft 365 SharePoint and the Power Platform.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation and communication skills.
• Excellent planning, organizational, and time management skills.
• Understanding of web services, APIs, and integration/testing considerations with web applications.
• Advanced PC skills and proficiency in the Microsoft Office suite of applications.
• Strong problem solving and troubleshooting practices.
• Ability to recognize a problem or potential problem and react quickly and effectively.
• Ability to effectively communicate, present information, and respond to questions from other employees.
• Ability to multitask, collaborate and work well within a team environment as well as working independently.