Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Process Optimization
Knowledge Management
Event Management
IT Operations
IT Service Management
Communication
Configuration Management Database
API
Access Control
Agile
Analytical Skill
Analytics
Collaboration
Conflict Resolution
Documentation
Regulatory Compliance
Scrum
Service Delivery
ServiceNow
Soft Skills
ITIL
JavaScript
Maintenance Planning
Management
Problem Solving
SOAP
Stakeholder Management
Training
User Experience
User Guides
Web Services
Workflow
Job Details
Role: Senior Service Now Leader (775582)
Duration: 6 to 9 months
Location: Jersey City, NJ - Hybrid
Type of Interview: Webcam interview
Duration: 6 to 9 months
Location: Jersey City, NJ - Hybrid
Type of Interview: Webcam interview
Driving operational excellence through ServiceNowstrategy, IT asset optimization, and enterprise discovery aligning technology,processes, and teams for measurable business outcomes.
We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.
Key Responsibilities
* Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
* Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
* System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems.
* Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
* Security & Compliance: Implement role based access controls, monitor platform performance, and ensure compliance with security policies.
* Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
* Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.
Required Qualifications
* 4+ years of hands on ServiceNow administration and development experience.
* Strong understanding of ITIL processes and best practices.
* Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
* Experience with ServiceNow integrations using REST/SOAP web services.
* Strong analytical skills and ability to translate business requirements into technical solutions.
Preferred Qualifications
* ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
* Experience with ITOM Discovery, Event Management, or Performance Analytics.
* Knowledge of Agile/Scrum methodologies.
Soft Skills
* Excellent written and verbal communication abilities.
* Strong stakeholder management and collaboration skills.
* Ability to prioritize and manage multiple projects simultaneously.
Skills
1. hands on ServiceNow administration and development experience
Required 5 Years
2. Strong understanding of ITIL processes and best practices Required 5 Years
Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. Required 5 Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.