IT Support Technician

Hello,

Greetings from Sonus Software Solutions Inc.

My name is Sam and I m a Recruiting Manager with Sonus Software Solutions based in Orem, UT. I m working on the below urgent requirement for one of our high profile. Please send me your updated copy resume and hourly rate requirements asap Email: you can reach me: EXT: 203

Job Role: IT Support Technician

Location: Colorado Springs, CO

Duration- Long Term Contract

Job Summary:

The Airport IT Support Technician is responsible for maintaining, troubleshooting, and enhancing the Colorado Springs Airport's Common Use Passenger Processing System (CUPPs), digital signage platforms (FIDS/BIDS/GIDS/Advertising), and related IT infrastructure. The technician will perform daily system checks, respond to service requests, coordinate with vendors and internal teams, and support various airport IT projects.

Key Responsibilities:

1. CUPPs Support:

• Perform daily system readiness checks for CUPPs.
• Image, patch, and maintain CUPPs workstations.
• Troubleshoot and replace hardware components and peripherals.
• Address configuration issues and respond to support calls.
• Coordinate with CUPPs support vendors and COS IT staff for resolution and implementation of changes.
• Log work orders and support tickets.
• Interface with airline partners for user training and issue resolution.
• Maintain accurate documentation of system configurations and procedures.

1. Digital Signage Platform Support (FIDS/BIDS/GIDS/Advertising):

• Perform daily checks and patching of signage systems.
• Troubleshoot and replace hardware components and resolve system errors.
• Respond to calls for service and coordinate with vendors and IT staff.
• Interface with airline partners for signage-related support.
• Maintain and update system documentation.

1. IT Project Support:

• Assist with hardware deployment, configuration, and testing for airport IT projects.
• Support airport technology upgrades and new system integrations.
• Maintain detailed documentation for IT project deliverables and technical environments.

Minimum Education Requirements:

• Associate s degree in Information Technology, Computer Science, or a related field
  (Bachelor s degree preferred)

Certifications (Required or Preferred):

• CompTIA A+ Required
• CompTIA Network+ Preferred
• Microsoft Certified: Modern Desktop Administrator Associate Preferred
• ITIL Foundation Certification Preferred for service ticketing and workflow familiarity
• Any vendor-specific certifications related to CUPPs platforms (e.g., SITA, Collins Aerospace ARINC) Highly desirable

Experience Requirements:

• 3+ years of hands-on IT support experience in a technical field role
• Experience with hardware imaging, patching, and component-level repair
• Experience supporting Windows-based workstations and digital signage platforms
• Prior experience in airport IT systems or airline industry technologies is a strong plus
• Experience with ticketing systems, documentation, and IT vendor coordination

Key Skills:

• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication, especially when interfacing with non-technical users (e.g., airline staff)
• Ability to manage multiple priorities and work independently
• Comfortable working in high-security environments (e.g., airside/sterile zones)
• Detail-oriented with a focus on documentation and systems integrity