Overview
Skills
Job Details
We are currently looking to hire a [Clinical IT Service Desk Analyst (EPIC)] and we believe your skills and expertise are a better match for this role. We have an exciting career opportunity for you with one of our esteemed clients at [Salt Lake City, UT]
NJTECH is a globally managed IT services, IT consulting and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. We play a major role in helping our clients to achieve their objectives at the highest level; ultimately creating sustainable value to customers.
Role: Clinical IT Service Desk Analyst (EPIC)
Location: Onsite Salt Lake City, UT
Duration: Long-term
Responsibilities:
Job Description:
"Project Description:
Provide at-the-elbow support for a major EPIC go-live to healthcare employees of a large network of hospitals. This role will be a part of the Clinical IT helpdesk staff that supports the core functions of Epic applications. You will be required to triage the EPIC tickets to the various EPIC applications support groups. Work with the support groups to document the triage workflow and processes in the knowledge database. Learn how the Epic system is used in a clinical setting.
Responsibilities:
Provide at-the-elbow support for a major EPIC go-live to healthcare employees of a large network of hospitals. This role will be a part of the Clinical IT helpdesk staff that supports the core functions of Epic applications. You will be required to triage the EPIC tickets to the various EPIC applications support groups. Work with the support groups to document the triage workflow and processes in the knowledge database. Learn how the Epic system is used in a clinical setting.
Mandatory Skills Description:
Strong problem-solving and troubleshooting skills - Ability to identify and triage issues related to the Epic system, and if required resolve them.
Excellent communication and interpersonal skills: Ability to collaborate with diverse teams and effectively communicate technical information.
Experience in Service Desk ITIL practices and working knowledge on ServiceNow ITSM tool
Understanding of EPIC EHR system preferable, not necessary - Knowledge of specific modules relevant to the role (e.g., Cupid, Hospital Billing, Willow, etc.).
Nice-to-Have Skills Description:Understanding of EPIC EHR system preferable, not necessary - Knowledge of specific modules relevant to the role (e.g., Cupid, Hospital Billing, Willow, etc.).
NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.
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