Technical Architect (Payer Solutions)

About Genzeon

Delivering excellence in IT services and solutions for the retail and healthcare sectors. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to improve clinical and operational outcomes. Genzeon empowers retail enterprises with multichannel IT solutions that deliver a personalized experience for consumers.

Genzeon has an exciting opening for Technical Architect (Payer Solutions) to join our dynamic team.

Job Title: Technical Architect (Payer Solutions)

Location: USA (Remote)

FTE

We are looking for Technical Architect (Payer Solutions) with healthcare & life Science industry expertise to help identify, lead, and manage a set of complex healthcare industry focused solution opportunities based on Genzeon Cloud for Healthcare capabilities (SaaS/ Hyperscalers, Dynamics & Modern Work). This will require forming anchoring relationships through customer engagement with both internal and external partners. This role is also critical in driving the discovery, ideation, and solution architecture with laser focus on customer business outcomes from deploying the Genzeon platforms and solutions This role will support the Genzeon sales team pursuits, scoping proposals, and ensuring delivery on ground-breaking engagements.

The mission is to work with Genzeon s largest Enterprise clients to help them accelerate towards their business goals, take advantage of Digital Business Transformation, improve the business value from their Genzeon technology investments, and unleash innovation for their organization, their employees, and customers.

Responsibilities

Understanding Customer/Partner Technical Environment

• Gathers customer/partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects. Anticipates industry trends (customer industry verticals, information technology [IT] industry). Leverages insights to influence long-term technology strategy and influences others to focus and adapt business models, plans, and solutions to key insights.

Architecture Design and Deployment

• Leverages a structured approach to architect projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Proposes and develops new solutions to scale across multiple customers/partners. Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood.
• Defines and documents the architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach. Leads complex cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.
• Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots, using enterprise architecture processes and ensuring quality control through peer review. Provides end-to-end governance, oversight, and thought leadership within assigned account. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realize.
• Works with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather, ratify, and help enhance requirements and constraints across multiple, large projects. Manages and resolves highly complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Maintains the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the architecture of the business solution. Drives development and execution of test plans to prove that each requirement/constraint has been implemented as expected by the customer. Where there are defects, works in close collaboration with the Project Manager and customer to redress or accept and document the status of the test results.

Solution Competency Development

• Generates new and/or improvements to existing intellectual property. Anticipates and addresses organization- and industry-wide gaps, patterns, and needs to drive changes. Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Leads and contributes to internal/external communities.

Trusted Advisor

• Develops a deep network of internal/external relationships with senior-level decision makers at high-impact customers/partners to build influence in addressing problems/blockers and facilitating additional views on the matter of interest. Acts as an advisor to external stakeholders. Provides direction to facilitate relationships between others. Stays up to date on Genzeon s technologies, products, and services in order to communicate Genzeon's mission, strategy, and capabilities. Provides guidance to others in doing so.

Thought Leadership

• Leads the direction that internal team members and stakeholders take with customers by sharing ideas, insight, and strategic, technical input across boundaries, and actively pursues opportunities that grow impact and capabilities of the broader organization. Provides thought leadership by sharing deep insight and driving critical decisions that impact Genzeon and the industry.

Key Responsibilities:

• Deep IT industry expertise in Healthcare & Life science.
• Mix of advanced hands-on architectural experience technology and a strategic eye for healthcare business.
• Having engagement with Fortune 500 customers at senior levels.
• Executive presence and discernment to win the hearts and minds of Business Decision Makers (BDM) and Technical Decision Makers (TDM).
• Ability to generate trust, form partnerships across the organization, and orchestrate interdisciplinary teams to the benefit of customers.
• Ability to balance critical thinking with pragmatic operational delivery.
• Insight, curiosity, desire to constantly improve, acquire new skills and commit to results.
• Validated experience driving complex solution architecture and delivery, in a matrix environment, leading to successful opportunity closures.
• Broad and deep technology knowledge to architect and deploy complex solutions mapping common customer business problems to end-to-end technology solutions.
• Ability to partner with the customer facing teams and other services teams to identify, develop, lead on key health digital business transformation services opportunities.
• Ability to grow share of wallet for the Genzeon Platform and Genzeon Industry Solutions in targeted accounts.
• Grow the field capability through mentoring, readiness, and community evangelism.
• Define / lead repeatable ideation steps with customers to explore art of the possible through industry specific, cross-industry business solutions/patterns and technology components, and demonstrating techniques such as Design Thinking and Inclusive Design
• Leading customer ideation workshops with Business and Technical Decision Maker audiences to build, accelerate adoption of the Genzeon Platform and Services pipeline
• Building unique and differentiated agile proposals focused on customer impact
• Owning governance and delivery for complex solutions and ensuring delivery meets or exceeds customer expectations
• Leading with IP development and reuse initiatives, harvesting standard methodologies and solutions in presales, architecture, business planning, and customer engagement

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Social Science, Business or Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, advisory services, and/or management/technology consulting.
• OR Master's Degree in Computer Science, Social Science, Business or Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, advisory services, and/or management/technology consulting.
• OR equivalent experience.
• 5+ years of related Healthcare industry experience.

Additional or Preferred Qualifications

Industry solution experiences

• Aligns solutions and offerings with Genzeon Healthcare Platform and Capabilities.
• Deep healthcare functional skills including knowledge / mastery of several of the following solution areas:
• Healthcare data schemas and interoperability standards, such as FHIR, HL7 v2.x, 3.x, CCDA, DICOM, X12 EDI, HIEs, OMOP, SMART on FHIR, CDISC, etc.
• Security and compliance standards, such as HIPAA, HITRUST, GDPR, CPRA, GxP, etc.
• Electronic Health Record (EHR) and other clinical systems
• Telehealth and Remote Patient Monitoring
• IoMT / Medical Device Integration
• Patient/Member Engagement (portals, mobile apps, bots, IVR, SMS, email, etc)
• Care Management/Coordination
• Home Health
• Revenue Cycle Management
• Genomics / Precision Medicine
• Provider Network Management
• Benefits & Claims Administration
• Utilization Management
• Population Health Management
• Clinical Research & Trials

Technical depth

• Extensive solution analysis and design experience for cloud native application, integration, and analytical solutions, preferably on SaaS/ Hyperscale s.
• Awareness of market leading Hyperscale s in Automation, AI & Data: Microsoft, UiPath, Snowflake etc.
• Experience developing accurate implementation estimates for cloud native solutions
• Successful experience providing technical leadership to onshore and offshore development teams
• Deep technical development skills including knowledge/mastery of several of these technologies:
• Cloud FHIR and DICOM servers, such as SaaS/ Hyperscale s Health Data Services and SaaS/ Hyperscale s API for FHIR
• Cloud Databases such as SaaS/ Hyperscale s SQL, Cosmos DB, Postgres, MySQL, Redis Cache, Synapse SQL & more
• Cloud Integration services such as SaaS/ Hyperscale s Data Factory and Logic Apps
• Cloud Data Storage such as SaaS/ Hyperscale s Blob storage, Data Lake, File and Disk storage.
• Cloud Application Services such as SaaS/ Hyperscale s Key Vault, Web Apps, SaaS/ Hyperscale s Functions, Service Bus, Event Hub, Kafka, API Management, SaaS/ Hyperscale s Monitor, Log Analytics and Application Insights
• Cloud Cognitive AI Services such as SaaS/ Hyperscale s Text Analytics for Health, Form Recognizer, OCR, Cognitive Search.
• Cloud Conversational AI Services such as SaaS/ Hyperscale s Health Bot, SaaS/ Hyperscale s Language Understanding, Nuance Mix, SaaS/ Hyperscale s Bot Framework Composer, Power Virtual Agents
• Full-stack software development hands-on and toolset, such as Angular, React, Node.js, Typescript, Single Page Application (SPA), C#, .NET, Python, Spark, SQL, Power Query, PowerShell, GitHub, VS Code, Visual Studio and SaaS/ Hyperscale s DevOps
• Analytics: Power App, Power Automate, Dataverse, Power BI.