Senior UX Researcher

Overview

On Site
$CAD $80 / hr
Contract - W2
Contract - 5 month(s)

Skills

UX Researcher

Job Details

Job Description:
Responsibilities:
  • Work closely with Customer Experience (CX) and User Experience (UX) Senior Candidateagers and Leads to collect data, analyze existing workflows, processes and templates, and identify opportunities and gaps.
  • Work with key partners (Privacy, Security, Legal, Product) to determine what is required to obtain one-time approvals for repeatable CX/UX processes.
  • Formalize and document efficient, repeatable research and design processes for CX and UX teams.
  • Plan and facilitate team and partner feedback sessions to ideate on ideal solutions and determine the clarity and effectiveness of proposed processes and templates.
  • IteXX on documentation and templates to obtain any necessary approvals.
  • Provide regular feedback to the Senior Candidateager, Experience XXgn (UX) on progress and blockers.
  • Communicate with Customer Experience teams and partners to socialize approved processes and templates.
  • Perform other duties as assigned by management.
XXred Skills:
  • A professional accreditation or certification in User Experience (UX).
  • UX research - 8+ years' experience planning and conducting research for web sites and applications (ex: comparative analysis, interviews, usability testing, focus groups and surveys), performing thematic analysis, and preparing insights reports.
  • Participant Recruitment - Relevant experience in planning and recruiting for user research studies, such as usability testing and interviews, including managing screeners , agreements and honorariums.
  • Process optimization - Expertise in documenting and streamlining workflows.
  • Problem-solving - Strong analytical and problem-solving skills and ability to devise simple, efficient solutions.
  • Collaboration and Organization - A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships.
  • Decision-Making - Proficient at stXXgic decision-making skills related to design and research operations.
  • Research tools - Good understanding of the limitations and appropriate use of research tools and software.
  • XXboarding Tools - Experience with digital whiteboarding and collaboration tools such as Mural, Miro and/or Figjam.
  • Experience working in a health care setting and/or with digital health solutions.
  • Experience working in the public sector.
Required Experience:
  • Experience with UX research for complex web sites and applications across a range of platforms and devices.: 10 Points
  • Experience planning and conducting user research activities, including participant recruitment, analysing feedback and presenting findings.: 20 Points
  • Experience creating user flows, wireframes (concepts), prototypes and mock-ups.: 20 Points
  • Experience working in XXgnOps function, identifying efficiencies in design and research operations and implementing repeatable and scalable processes.: 30 Points
  • Experience with championing customer and user experience processes across organizations.: 10 Points
  • Proficiency in relevant tools and software, such as Photoshop and/or Illustrator, Mural, Figjam and/or Miro (or similar whiteboarding tools) and TreeJack, UserTesting and/or UXPin (or similar research tools).: 5 Points
  • Experience working with WCAG and/or AODA compliant web sites and applications.: 5 Points
  • Total Capabilities Criteria: 100 Points
Deliverables:
  • Create CX and UX research process documentation.
  • Overarching CX/UX Research Process.
  • High-level CX Research Process.
  • High-level UX Research Process.
  • Usability Testing process.
  • User Survey process.
  • User interview process.
  • User feedback process.
  • AODA testing process.
  • Brand alignment and design system selection process flow.
  • Process delta (outstanding processes to be documented).
  • Document new (or revise existing) templates for repeatable activities.
  • UX Research Plan.
  • CX Evaluation Plan.
  • Problem Statement and Opportunity Outline.
  • Target Audience Identification.
  • Experience Vision.
  • CX/UX Scope of Work and RACI Matrix.
  • Insights Report.
  • User Archetypes and Personas.
  • Journey Maps.
  • User Feedback Analysis.
  • AODA Test Report.
  • Regular status reports to Senior Candidateager, Experience XXgn.
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