Desktop Support Tech (Level II) in CA (onsite)

Field Desktop Support Tech

Role: 100% Onsite only

Location: California City, CA (Onsite)

Duration: 6 months CTH

Rate: $30-35/hr c2c / 1099

Our client is looking for a Desktop support technician to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems.   The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

Responsibilities: 

Advanced desktop support experience- troubleshooting, configuration, software installation

Adept at M365, Windows, Active Directory, ticketing systems

Provide troubleshooting and support to end users on a variety of issues- incidents and problems

Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity

Set up equipment for employee use

Image computers using a variety of methods

Install and perform minor repairs to computers and peripheral equipment within the office premises

Must have strong networking skills- IDF/MDF, switches, routers, access point

Experience:

3-5+ years of experience in software, hardware, and network

Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

Experience with of Windows, M365, PC and Printer configuration

Strong customer service skills, detail oriented, and deadline driven

Strong phone and verbal communication skills along with active listening skills