Marriott Hotels - Client Partner - Hybrid Role - Orlando, FL

Client Partner

Client: Marriott Hotels

Duration: Long Term Contract

Hybrid Role

Location: Orlando, FL

JOB SUMMARY

The Sr. Manager, MDS Client Partner is responsible for the relationship with select MDS client accounts, which include internal and external stakeholders such as brands, management companies, and ownership groups. This role will own the relationship with these accounts and provide strategic guidance to ensure clients optimize the use of MDS existing products and solutions and/or work to develop customized digital marketing solutions for the account. This will include keeping stakeholders informed of new and existing product updates, capabilities, and support services.

The Senior manager, MDS Client Partner will partner with the MDS team members who work with accounts hotels on a day-to-day basis to monitor digital performance, identify growth opportunities within accounts hotel portfolio, and propose solutions that meet the customers objectives.

They must be able to communicate effectively and solve problems acting as the top escalation point for these accounts. They ensure MDS stakeholders and internal partners are aware of customer engagement, feedback, and enrollment.

This individual will develop strategic plans by account and deliver insights to the customer along with strategic right-sizing opportunities. Marriott Digital Services (MDS) is an in-house digital marketing team. MDS provides hotels with a variety of digital services, and functions as an agency-like model within the Marriott International Global Digital organization.

CANDIDATE PROFILE

Education and Experience BS/BA degree in marketing, communications, hospitality management or related field.3-4 years account management experience.

Strong presentation skills, business acumen, and credibility with executives. CORE WORK ACTIVITIES Strategy & Leadership Partners with accounts to align the strategy, execution, and optimization of their enrolled MDS programs, products, and media, while ensuring all stakeholders are aware of progress and next steps Monitors MDS enrollment and product engagement for assigned accounts to ensure high levels of satisfaction and efficiency Conducts regular reviews and has consistent engagement with all levels of accounts organization Leads MDS Quarterly Business Reviews (QBRs) with all accounts Partners with key internal stakeholders and keep them informed of account satisfaction, strategy, performance, and right-sizing opportunities Provides escalation point for accounts across their enrolled services Leads internal account team of MDS team members who interact with account portfolio to ensure consistent messaging and strategy across all services and MDS client touchpoints Promote exceptional account satisfaction focused on achieving Net Promoter Score (NPS) targets Ensures strong NPS performance and response rate among accounts and builds stakeholder awareness on how input is leveraged to make product enhancements Leverages account feedback into action plans aimed to address program opportunities with immediate solutions Thought Leadership Continual education and self-growth through reading industry blogs, social media, white papers, cases studies, research briefs, etc.

Attends relevant industry conferences and seminars Continually seeks feedback on products, services, and tools, then provides suggestions to MDS teams accordingly Conducting Human Resources Activities Capable of working in a Matrix environment Develops and improves management skills by attending available Management and Leadership training as required Manages and organizes localized training efforts (internal and external)Engages with global training efforts (as needed), contributing to planning, organizing and delivery MANAGEMENT

COMPETENCIES Leadership Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution Building and Contributing to Teams- Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company s service standards.

Global Mindset- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability Talent Management- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Detail oriented, with demonstrated track record of follow-through and delivery Excellent project management skills with technical knowledge of ever-evolving web/digital marketing environment Proven experience growing and managing a cross-functional team Superior written and oral skills

Excellent presentation and influencing skills Proven and demonstrated ability managing external partners/agency resources.

Proficient in Microsoft Office suite, specifically Word, Excel and PowerPoint.Basic Competencies- Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Mathematical Reasoning- Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.