Overview
On Site
$Competitive
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Information Technology
Supervision
IT Operations
Departmental Management
Technical Support
Documentation
System Documentation
Telecommunications
Computer Networking
Routers
Switches
Technical Training
Training
Business Process
Research
System Administration
Servers
Network Administration
Microsoft Windows Server
Microsoft Operating Systems
Systems Analysis
Database Administration
Systems Architecture
Network Protocols
TCP/IP
DHCP
Operating Systems
Project Management
Management
Systems Analysis/design
Records Management
Computer Hardware
Network
Software Packaging
HTML
Cascading Style Sheets
JavaScript
XML
Accessibility
Web Browsers
PHP
MySQL
SQL
Web Standards
Workflow
Online Marketing
FTP
HTTP
HTTPS
Disaster Recovery
Programming Languages
Communication
Microsoft
VMware Certified Professional
VCP
Cisco Certifications
Linux
Job Details
Job Description:
This is the full journey-level class within the professional Information Technology classification series.
This class is distinguished from the Information Technology Analyst I by the assignment of the full range of duties and responsibilities.
Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and they are fully aware of the operating procedures and policies within the work unit.
Positions in this class are flexibly staffed and are normally filled by the advancement from level I.
This class receives general supervision from the IT Applications Manager, IT Operations Manager, Principal IT Analyst, Senior IT Analyst, or other department management staff.
Responsibilities:
Provide application, website, hardware, and network system support in area of assignment; respond to inquiries for service from staff; resolve operational and service problems.
Maintain system program staff files, documentation, and records; update control logs and inventories; prepare system documentation and departmental reports.
Perform data restores as needed and ensure the City complies with the established back-up retention policy.
Assist in designing, deploying, and maintaining the Citywide telecommunications systems, all hardware and software associated with the system, and configuring and administering the network hardware needed to make the telecommunications system operate properly.
Confer with users regarding operating problems, perform routine troubleshooting, and identify alternative courses of action; assist users in securing resources and services necessary to resolve problems.
Research, evaluate, and recommend alternative hardware and software applications and workflow sequence.
Install and configure enterprise-level computer software systems; install, maintain, and troubleshoot a variety of computer network and auxiliary equipment, such as servers, router switches, and related peripheral equipment.
Provide technical instruction, general training, advice, and support to staff in the use of equipment, procedures, and software; develop and implement training programs; assist customers with analysis of business processes.
Research, evaluate, and recommend enhancements to existing systems and new software products.
Review current operational procedures for the purpose of identifying economical and feasible methods of automating workflow.
May be assigned to participate on various internal and external committees and/or user groups.
Perform other related duties as assigned.
Knowledge of:
Principles of computer system operations and peripheral components, including system analysis and development techniques.
PC-based servers; operating system principles, microcomputer hardware, application software; and network administration, including current versions of Windows server and workstation software.
basic system analysis and development principles, practices, methods and techniques; functions and operations of various database management systems.
basic system architecture and integration constructs; network and computer operating systems as required.
network protocols, including: TCP/IP, DHCP, network operating systems and data communications project management principles and practices.
complex principles and practices of local and wide-area networks management, administration, analysis, design, programming, and maintenance.
records management systems.
network and computer hardware, software, and standards.
local and wide-area networks; security systems and procedures.
personal computer and network software packages.
HTML, CSS, Javascript, and XML.
accessibility guidelines.
browser/platform issues.
PHP, mySQL, and structured query language (SQL).
web standards, design principles, workflow processes, technology trends, online marketing concepts, and web Best Practices.
server technology and ftp, http, https, mail, and other related protocols.
disaster recovery and prevention methods and procedures.
one or more modern programming languages; effective methods of written and verbal communication.
Required Licenses or Certificates:
Possession of or the ability to obtain a Class C California driver's license and maintain a good driving record.
Advanced Microsoft Certification.
VMWare Certified Professional (VCP) Certification.
CCNP and/or LINUX Certifications are highly desirable.
This is the full journey-level class within the professional Information Technology classification series.
This class is distinguished from the Information Technology Analyst I by the assignment of the full range of duties and responsibilities.
Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and they are fully aware of the operating procedures and policies within the work unit.
Positions in this class are flexibly staffed and are normally filled by the advancement from level I.
This class receives general supervision from the IT Applications Manager, IT Operations Manager, Principal IT Analyst, Senior IT Analyst, or other department management staff.
Responsibilities:
Provide application, website, hardware, and network system support in area of assignment; respond to inquiries for service from staff; resolve operational and service problems.
Maintain system program staff files, documentation, and records; update control logs and inventories; prepare system documentation and departmental reports.
Perform data restores as needed and ensure the City complies with the established back-up retention policy.
Assist in designing, deploying, and maintaining the Citywide telecommunications systems, all hardware and software associated with the system, and configuring and administering the network hardware needed to make the telecommunications system operate properly.
Confer with users regarding operating problems, perform routine troubleshooting, and identify alternative courses of action; assist users in securing resources and services necessary to resolve problems.
Research, evaluate, and recommend alternative hardware and software applications and workflow sequence.
Install and configure enterprise-level computer software systems; install, maintain, and troubleshoot a variety of computer network and auxiliary equipment, such as servers, router switches, and related peripheral equipment.
Provide technical instruction, general training, advice, and support to staff in the use of equipment, procedures, and software; develop and implement training programs; assist customers with analysis of business processes.
Research, evaluate, and recommend enhancements to existing systems and new software products.
Review current operational procedures for the purpose of identifying economical and feasible methods of automating workflow.
May be assigned to participate on various internal and external committees and/or user groups.
Perform other related duties as assigned.
Knowledge of:
Principles of computer system operations and peripheral components, including system analysis and development techniques.
PC-based servers; operating system principles, microcomputer hardware, application software; and network administration, including current versions of Windows server and workstation software.
basic system analysis and development principles, practices, methods and techniques; functions and operations of various database management systems.
basic system architecture and integration constructs; network and computer operating systems as required.
network protocols, including: TCP/IP, DHCP, network operating systems and data communications project management principles and practices.
complex principles and practices of local and wide-area networks management, administration, analysis, design, programming, and maintenance.
records management systems.
network and computer hardware, software, and standards.
local and wide-area networks; security systems and procedures.
personal computer and network software packages.
HTML, CSS, Javascript, and XML.
accessibility guidelines.
browser/platform issues.
PHP, mySQL, and structured query language (SQL).
web standards, design principles, workflow processes, technology trends, online marketing concepts, and web Best Practices.
server technology and ftp, http, https, mail, and other related protocols.
disaster recovery and prevention methods and procedures.
one or more modern programming languages; effective methods of written and verbal communication.
Required Licenses or Certificates:
Possession of or the ability to obtain a Class C California driver's license and maintain a good driving record.
Advanced Microsoft Certification.
VMWare Certified Professional (VCP) Certification.
CCNP and/or LINUX Certifications are highly desirable.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.