Technical Support Analyst 4 (765690) // Need local to VA // F2F interview

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Technical Support Analyst

Job Details

Technical Support Analyst 4 (765690)

Richmond, VA

12 Months

In Person interview Only

Onsite Work

Complete Description:

is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

DUTIES AND RESPONSIBILITIES:

Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.

Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)

Manages and monitors customer IT issues using helpdesk tools ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control

Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers

Troubleshoot software and hardware problems and enhances the level of direct services to field staff

Install, maintain, and assist in testing and upgrading of new and existing hardware and software

Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems

Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products

REQUIRED EXPERIENCE & SKILLS

  • Strong customer service skills with a Customer First attitude
  • Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
  • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
  • Excellent research and investigative skills
  • Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking
  • Experience in working with help request tracking and reporting tools
  • Knowledge of IT concepts and trends and new technologies
  • Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
  • Ability to communicate effectively orally and in writing with individuals and groups
  • Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)

Skills:

Customer service professional with a great attitude. Required 3 Years

Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc.

Required 3 Years

Hands on experience in a variety of ticketing/tracking tools related to IT Support. Required 3 Years

Ability to perform root cause analysis and create documentation related to the cause and remedy. Required 3 Years

Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc.

Desired 3 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.