ITSM Administrator/ Freshservice

A distributed IT organization is seeking an experienced ITSM Administrator to lead the configuration, automation, and day-to-day operations of its Freshservice platform. This is a contract role, fully remote, offering the opportunity to take ownership of platform performance, integrations, and service design in a fast-paced, operationally focused environment.

You'll collaborate with IT and business stakeholders to refine workflows, implement ITIL-aligned processes, and drive continuous improvement through automation and data accuracy.

This is an ideal opportunity for a systems-minded IT professional who thrives in hands-on roles and understands how to turn service management tools into real business value.

Required Skills & Experience

• 2-4 years of experience in IT service management or IT platform administration, including 1+ years of direct work with Freshservice
• Strong working knowledge of ITIL principles and practical experience configuring workflows, automations, and service catalogs
• Experience supporting integrations with third-party tools such as Jira, Microsoft 365, or Entra

Desired Skills & Experience

• Hands-on experience with API-based integrations and workflow automation in Freshservice
• Understanding of IT asset and inventory management best practices within an ITSM platform
• Basic scripting proficiency (e.g., PowerShell, JavaScript) for platform automation and reporting

Daily Responsibilities

• Hands-On Engineering: 70%
• Team Collaboration & Cross-Functional Work: 30%
  
  Applicants must be currently authorized to work in United States on a full-time basis now and in the future.
  
  Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.
  
  #LI-AC1