Business Process Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Business Process Manager for a Contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.

As a member of the Buying Programs organization, you will work in close partnership with multiple teams to manage enterprise trials for Digital Media customers. This is an outstanding opportunity to collaborate with product, engineering, and go-to-market teams. The ideal candidate will also have the business savvy to understand the appropriate considerations needed for thoughtful decision-making, has a strong internal drive, and a track record of sound judgment.

Responsibilities :

• Document end-to-end workflow for new or changing trial and testing processes.
• Support complex trial motions for latest products and services, supporting enterprise customers.
• Use Jira, wiki, and other organizational tools to manage and prioritize trial requests.
• Report bugs and work with development team to resolve.
• Use data to track progress and assess opportunities for process improvement.
• Triage issues and analyze to determine next steps.
• Provide internal support to stakeholders.
• Build strong relationships with business partners and stakeholders.
• Evaluate risks and issues, while providing prompt communications and solution delivery.
• Ensure process and policy compliance by internal stakeholders of all trial and testing environments.

Required Skills :

• 2-4 years of relevant professional experience, working with engineering and business stakeholders.
• Experience with Wiki and Jira, or equivalent.
• Strong business process analysis skills.
• Excellent written and verbal communication skills.
• Critical thinking skills to solve unique challenges.
• Solid documentation and organizational skills.
• Ability to think and execute in a fast-paced environment.
• Detailed oriented and thorough.
• A self-starter that thrives on asking thoughtful questions and connecting the dots.
• Relentless attention to detail with a central focus on internal and external customer experience.
• Ability to prioritize, multitask, and meet deadlines.

Preferred Skills :

• Experience with product provisioning a plus.
• Knowledgeable about the subscription business model a plus.
• Capable interpretation of legal contracts, terms, and conditions a plus.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.