Overview
Full Time
Skills
Routing
Computer Hardware
Software Troubleshooting
Laptop
Printers
AV
Audiovisual
Telecommunications
Mobile Device Management
Management
Cellular
Software Installation
Asset Management
Inventory
Soft Skills
Customer Service
Communication
Collaboration
Backup
Problem Solving
Conflict Resolution
Escalation Management
Reporting
Documentation
Technical Support
Training
POTS
VoIP
Help Desk
Offshoring
Job Details
Technical Support Analyst 2
Onsite is required
Max*******
Top Technical Skills
Soft Skills & Professional Strengths
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceTelecommunications skills (POTS lines, VoIP, and cell)Nice to have0A/V Systems SupportNice to have0Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessaryRequired2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediation Required3YearsStrong ability to effectively communicateRequired3YearsAdditional duties as needed. Required0
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3What city and state is your candidate currently located? Question4Does your candidate understand and agree to interview and work on site in person?
Onsite is required
Max*******
Top Technical Skills
- Helpdesk Support & Ticketing Systems
Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. - Hardware & Software Troubleshooting
Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices. - Telecom & Mobile Device Management
Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation. - Application Installation & Configuration
Experience installing and configuring software applications across various systems. - Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
- Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels. - Team Collaboration
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles. - Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary. - Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures. - Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceTelecommunications skills (POTS lines, VoIP, and cell)Nice to have0A/V Systems SupportNice to have0Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessaryRequired2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediation Required3YearsStrong ability to effectively communicateRequired3YearsAdditional duties as needed. Required0
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.Question3What city and state is your candidate currently located? Question4Does your candidate understand and agree to interview and work on site in person?
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