Infrastructure Engineer III

Job Description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within Corporate Sector - Decom Factory (DF), you will leverage your expertise in software, applications, and technical processes to promote infrastructure engineering initiatives. The Decom Factory (DF), in partnership with Infrastructure Platforms (IP), is tasked with executing comprehensive decommissioning of hosting platforms and backend infrastructure. DF integrates both logical and physical activities across Infrastructure Platforms (IP), serving as the central hub for all decommissioning efforts, whether complete or partial. This includes application decommissioning, data center relocations, and the partial decommissioning of team member hosts, operating system instances (OSIs), databases, web servers, and storage. DF collaborates closely with Line of Business clients, IP partner teams, and engineering groups to create standardized, resilient operating environments at all Global Data Centers & Remote Sites. In this role, you will coordinate and manage logical and physical asset decommissions as requested by clients, ensuring compliance with service level agreements (SLAs) and quality standards. You will handle client escalations with professionalism, participate in project meetings, and use metrics to document performance. Additionally, you will focus on process improvements to enhance the efficiency and quality of the server decommissioning function. Collaboration with various teams, including Engineering, Operations, Monitoring, Storage, Networks, Backup, DCO, Application Owners, Line of Business, and Project Managers, is crucial to successfully implement critical decommissioning initiatives.

Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process applications
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Considers upstream/downstream data and systems or technical implications
• Be accountable for making significant decisions for a project consisting of multiple technologies and applications
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience.
• Data Center Infrastructure Experience: At least 3 years of experience in delivering data center infrastructure products and services, including server, storage, and networking.
• Project Management: Minimum of 2 years of experience in managing and coordinating projects and technical resources.
• Operating Systems Knowledge: General understanding of multiple operating systems such as Redhat Linux, Microsoft Windows, IBM AIX, Solaris, and VMware ESX, along with monitoring and supporting Wintel WEB-based services.
• Change Management: Over 3 years of working knowledge of Change Management processes, tools and procedures.
• Database Experience: Experience with Oracle, Oracle RAC, and MS SQL.
• Virtualization and Server Platforms: General understanding of VMware Virtual Center, blade-based server platforms, and their design and management tools.
• Data Storage Technologies: Experience with SAN and NAS data storage technologies, including EMC, Hitachi Data Systems, IBM XIV, and NetApp.
• Networking Knowledge: Good understanding of routing/switching concepts, IP assignment, LAN/WAN/VLAN configurations, CISCO/Juniper products, and network inventory management systems.
• Process Engineering: Experience with process engineering, ITIL/Six Sigma approaches, workflow management, and complex provisioning environments.
• Enterprise Technology Delivery: Proven success in delivering enterprise technologies to lines of business in large-scale enterprise environments.

Preferred qualifications, capabilities, and skills

• Global Team-Oriented Approach: Ability to work collaboratively with partner organizations in a large corporate environment. Understanding the impact of actions beyond the immediate location and respecting cultural differences to operate effectively within a distributed team.
• Customer-Service Focus: Commitment to ensuring that services not only meet current business needs but are also prepared for future requirements.
• ServiceNow: Utilized for Change Management and Incident Management processes.
• Jira, Confluence, & MS SharePoint: Understanding and working knowledge of these tools for project management, collaboration, and document management.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.