Oracle HCM Cloud AMS/Support Lead

Oracle HCM Cloud AMS/Support Lead

Location:  Houston, TX (Preferred) or any other remote location

Duration: Full Time

Job description:

We are seeking a mid-level Oracle HCM Cloud AMS/Support Lead to provide onsite application support and maintenance services for Core HR, Compensation, Talent Management, and Learning modules. The ideal candidate will have hands-on experience in Oracle HCM Cloud, strong problem-solving skills, and the ability to work closely with business users to resolve issues and support ongoing enhancements.

Key Responsibilities:

• Provide day-to-day functional support for Oracle HCM Cloud modules: Core HR, Compensation, Talent Management, and Learning.
• Act as the primary point of contact for issue resolution, user queries, and minor enhancements.
• Collaborate with business stakeholders to understand requirements and translate them into system solutions.
• Perform root cause analysis and coordinate with offshore teams or Oracle support as needed.
• Support data uploads, validations, and reporting needs using HCM tools and standard processes.
• Support quarterly updates of Oracle Cloud
• Participate in testing activities for patches, updates, and new features.

Required Skills:

• 4 – 5 years of experience in Oracle HCM Cloud with hands-on expertise in Core HR, Compensation, Talent, and Learning modules.
• Good understanding of HCM business processes and configurations.
• Experience in AMS/support environments with ticketing tools and SLA-based delivery.
• Strong communication and interpersonal skills to work directly with business users.
• Ability to troubleshoot issues independently and escalate when necessary.

Preferred Qualifications:

• Oracle HCM Cloud certification(s) in relevant modules.
• Experience working in onsite-offshore support models.
• Familiarity with integration touchpoints and data flows between Oracle HCM and other systems.