Senior System Engineer (Citrix)

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:
The Senior Citrix Infrastructure Engineer will play a key role in the design, deployment, upgrade, and support of our enterprise Citrix environment, including both on-premises and Citrix Cloud platforms. This individual will ensure high availability, performance, and secure access for virtual applications and desktops across a hybrid infrastructure. This position requires advanced technical skills, troubleshooting expertise, and documentation practices in alignment with compliance requirements.

• Defines system and product requirements and generate software / hardware performance and reliability specifications and requirements
• Leads the evaluation, design, and integration of all enhancements or new releases of the system
• Leads the enhancement of processes, procedures, and policies relating to systems functioning and performance
• Meets with management team of multiple functional areas and vendors on the planning, upgrading, testing, securing, and servicing of IT solutions
• Designs and implement architecturally compliant system landscapes
• Develops, modifies, tests, implements, documents, and maintains systems software and hardware
• Troubleshoots and resolves server, operating system, and other infrastructure problems
• Monitors systems and networks for viruses, malfunctions, and errors
• Prepares network analytics, data reports, and operational manuals
• Performs troubleshooting and remediation, ensure successful project implementation, and perform post project end user support
• Manages project timelines, budgets, and documentation
• Trains the engineering team on new systems, protocols, and best practices
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 4 - 6 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Master's Degree Computer science, information systems, or similar field preferred

Technical Skills:

• Citrix & Virtualization:
• Deploy and manage Citrix Virtual Apps and Desktops (CVAD) - both on-premises and in Citrix Cloud
• Maintain and optimize Citrix Cloud Connectors for high availability and performance
• Configure and troubleshoot Federated Authentication Services (FAS) for certificate-based SSO
• Manage Citrix NetScaler (ADC) for secure remote access and load balancing
• Utilize Citrix Director/Monitor for session monitoring and performance tuning
• Experience with Citrix Provisioning Services (PVS) for efficient image streaming and management
• Experience with Machine Creation Services (MCS) as an alternative or complement to PVS
• Experience working with Citrix XenServer (or Citrix Hypervisor)

• Authentication & Security:
• Experience with supporting SAML 2.0 authentication with Identity Providers and multi-factor authentication (MFA)
• Manage SSL certificates and secure configuration of Citrix components

• User Profile & Workspace Management:
• Administer Ivanti User Workspace Manager for user personalization and policy management
• Experience with FSLogix

• Infrastructure & Cloud:
• Solid understanding of Microsoft Active Directory, Group Policy Objects, and Windows Server OS
• Experience with cloud-first and hybrid environments, particularly Microsoft Azure

• Automation & Support:
• Proficiency in PowerShell scripting and Citrix PowerShell SDK
• Create and maintain infrastructure documentation aligned with audit and compliance
• Provide technical support and serve as a subject matter expert for Citrix-related incidents and escalations

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills

License/Certification:

• Citrix Certified or Microsoft Certifications or ITIL Foundation certification or experience with ITIL-based processes preferred

Pay Range: $85,300.00 - $158,100.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act