Servicenow Architect

Job Title: ServiceNow Architect (4 positions)

Location: Dallas, TX or Atlanta, GA (Hybrid)

Duration: 6 months Contract

These are the notes we took from the manager about prioritized modules.


Reporting is a BIG one, it should be a single person. On and off the platform.

Mod steward Primarily concerned with a single module (ITSM, ITOM, etc.) specific responsibility and ownership of a module ideally Architects

Data steward Similar, need to understand the table they're responsible for. Doesn't necessarily need to have an architect background but strong bground in that area WITHIN NOW

Customer Contacts How contacts get managed throughout the platform

WFO Workforce Optimization module (think of it like replacement for Fieldglass)

Catalog and Portal are probably half the position Should hopefully find someone with both

Knowledge Mgmt should probably be one full resource Field Services Replacement for things like Force & Edge. Not sure to what extent

Best Practices is specifically focused around development, broad scope w/in NOW, excellent communicator.



Minimum Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty instead of every year of education.
• At least 11 years of experience in Information Technology.
• At least 7 years of experience in working with a Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands-on experience of working across multiple integrations.

Preferred Qualifications:

• A fundamental understanding of ServiceNow modules, integration hub and hands-on experiences with ServiceNow integrations (OOTB, Custom) with third-party applications
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
• Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment) in global telecom operators
• Exposure to Telecom domain is desirable.
• Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Business, IT Stakeholders & Vendor Management Skill
• Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
• Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
• Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently
• Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
• Analytical Abilities, a goal oriented work approach, high quality awareness, good team player
• A high degree of initiative and flexibility