Overview
On Site
USD 21.00 - 27.00 per hour
Contract - W2
Contract - Independent
Skills
SAP BASIS
Technical Support
Network
Computer Hardware
Collaboration
Inventory
Customer Service
Help Desk
OS X
Operating Systems
Active Directory
Microsoft Windows
Management
Service Desk
CompTIA
Network+
Security+
Server+
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Privacy
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Mystic, Connecticut. In this role, you will provide crucial technical support to staff and assist with troubleshooting hardware, software, and network issues. As a contract position, the assignment will last a minimum of one month, with the possibility of extension.
Responsibilities:
Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.
Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.
Assist in maintaining and repairing district-wide computer hardware, networks, and software systems to ensure functionality.
Support end-users with Google Suite for Education and other educational technologies.
Troubleshoot and resolve issues on macOS and Windows operating systems effectively.
Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.
Coordinate inventory tracking and maintenance for IT equipment across the district.
Escalate unresolved issues to supervisors or higher-level technical staff for advanced support.
Travel between assigned school locations as needed to address technical issues on-site.
Deliver exceptional customer service and maintain positive relationships with building administration and staff.
Requirements
Minimum of 3-5 years of experience in Help Desk or Level 2 Computer Technician roles.
Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems.
Familiarity with Active Directory and Microsoft Windows 10.
Experience managing service desk tickets and providing effective technical solutions.
Knowledge of modern data networks and industry-level support practices.
Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent.
Strong understanding of Google Suite for Education and other educational technologies.
Ability to travel locally between school sites as needed, with access to reliable transportation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Mystic, Connecticut. In this role, you will provide crucial technical support to staff and assist with troubleshooting hardware, software, and network issues. As a contract position, the assignment will last a minimum of one month, with the possibility of extension.
Responsibilities:
Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.
Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.
Assist in maintaining and repairing district-wide computer hardware, networks, and software systems to ensure functionality.
Support end-users with Google Suite for Education and other educational technologies.
Troubleshoot and resolve issues on macOS and Windows operating systems effectively.
Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.
Coordinate inventory tracking and maintenance for IT equipment across the district.
Escalate unresolved issues to supervisors or higher-level technical staff for advanced support.
Travel between assigned school locations as needed to address technical issues on-site.
Deliver exceptional customer service and maintain positive relationships with building administration and staff.
Requirements
Minimum of 3-5 years of experience in Help Desk or Level 2 Computer Technician roles.
Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems.
Familiarity with Active Directory and Microsoft Windows 10.
Experience managing service desk tickets and providing effective technical solutions.
Knowledge of modern data networks and industry-level support practices.
Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent.
Strong understanding of Google Suite for Education and other educational technologies.
Ability to travel locally between school sites as needed, with access to reliable transportation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.