Overview
On Site
USD 35.00 - 38.00 per hour
Full Time
Skills
System Administration
Information Technology
Customer Satisfaction
ServiceNow
Issue Tracking
Network
Help Desk
Identity Management
Computer Networking
Documentation
User Guides
Analytical Skill
Computer Hardware
Problem Solving
Conflict Resolution
Customer Service
Technical Support
Customer Support
Service Desk
Windows Client
Debugging
Communication
CompTIA
Management
Job Details
IT Service Desk Specialist
Location: Waltham, MA (onsite)
Duration: Contract to Hire
Rate: $35-38 an hour W2/80K perm range
Description:
Service Desk Analyst with strong system administration, PC technician and problem-solving skills to serve as a key member of our IT team providing technical support.
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers' questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Represent with professionalism and integrity while helping to advance our company mission
Responsibilities:
Respond to tech inquiries ServiceNow ticketing system
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Troubleshooting and administration of Windows clients.
Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
Creating, tracking, and updating helpdesk tickets to document issues and their resolutions.
Assisting with user account management tasks such as password resets and account unlocks.
Assisting with the installation, configuration, and troubleshooting of hardware and software.
Maintain/enforce computer/network usage policies.
Creating and maintaining documentation, including user guides and troubleshooting procedures.
Skills and Qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Preferred Qualifications
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
To Land This Job, You Need:
3-5 years' experience as a Service Desk Analyst and/or PC Technician.
Proficiency administering Windows Clients.
Proficiency with a variety of PC Technician tasks.
Strong troubleshooting and debugging skills.
Excellent written and verbal communication.
At least 1 CompTIA certification.
#techjobs
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
To read our candidate privacy info statement which explains how we will use your information .
Location: Waltham, MA (onsite)
Duration: Contract to Hire
Rate: $35-38 an hour W2/80K perm range
Description:
Service Desk Analyst with strong system administration, PC technician and problem-solving skills to serve as a key member of our IT team providing technical support.
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers' questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Represent with professionalism and integrity while helping to advance our company mission
Responsibilities:
Respond to tech inquiries ServiceNow ticketing system
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Troubleshooting and administration of Windows clients.
Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
Creating, tracking, and updating helpdesk tickets to document issues and their resolutions.
Assisting with user account management tasks such as password resets and account unlocks.
Assisting with the installation, configuration, and troubleshooting of hardware and software.
Maintain/enforce computer/network usage policies.
Creating and maintaining documentation, including user guides and troubleshooting procedures.
Skills and Qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Preferred Qualifications
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
To Land This Job, You Need:
3-5 years' experience as a Service Desk Analyst and/or PC Technician.
Proficiency administering Windows Clients.
Proficiency with a variety of PC Technician tasks.
Strong troubleshooting and debugging skills.
Excellent written and verbal communication.
At least 1 CompTIA certification.
#techjobs
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
To read our candidate privacy info statement which explains how we will use your information .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.