Overview
Skills
Job Details
MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)
HEAVY LIFTING REQUIRED
Job Description:
Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
o Triage issues with direction from Dell Support
o Execute plan of action from Dell Domain Engineer/L3
o Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
o Reseating parts, swap or replace parts
o Server Testing and validation (running diagnostics, capturing and uploading logs)
o Upgrading Firmware as needed
o Parts locker management, manage inbound and outbound parts
o Spare parts management, separate from parts locker (during CW server deployments)
- Parts return to Dell
You will be successful in this role if you have:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 4-6 years' experience in area of responsibility
THE CLIENT WILL USE THE FOLLOWING CRITERIA TO EVALUATE CANDIDATES
Proximity & Availability
Candidate lives locally (within 15 45 minutes of the work site)
Comfortable with daily commute
Willing to work shifts and be on-call
Technical Ability
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Experience with water cooling servers (desirable, not required)
Familiarity with Linux
Has built PCs
Follows provided Plan of Action (POA) from support
Stays current with technology (reading, company announcements, continuous learning)
Can handle the physical demands of the job
Documentation
Provides real-time, detailed documentation
Demonstrates good documentation habits
Has experience in documentation
Communication & Team Fit
Communicates clearly, directly, and proactively
Is personable and articulate
Provides detailed examples
Works well in a team and maintains a positive attitude
Does not require excessive prompting or give elusive answers
Work Ethic & Prioritization
Demonstrates strong work ethic and accountability
Can prioritize tasks based on severity and customer demand
Shows initiative and thrives in fast-paced, critical environments
No periods of inactivity, lack of initiative, or difficulty handling pressure